Customer Service Representative - job 1 of 20

About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Title: Customer Service Representative

Location: Charlotte, NC

Company: Shine Social Brand

Job Description:

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our Charlotte team. This role will provide essential support to our clients and internal teams, ensuring seamless communication and exceptional service delivery.

Salary Range: $18.00 - $27.00 per hour, based on experience.

Key Responsibilities:

• Assist clients with inquiries and provide accurate information about company services.
• Maintain positive and professional communication with clients through phone, email, and in-person interactions.
• Address and resolve client concerns promptly, escalating issues to the appropriate team when necessary.
• Support the team with administrative tasks, including data entry, filing, and document preparation.
• Help coordinate and schedule meetings, appointments, and client follow-ups.
• Contribute to maintaining a welcoming and organized office environment.

Qualifications:

• High school diploma or equivalent; additional education or certifications are a plus.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Positive attitude, adaptability, and willingness to learn.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Flexible work environment.