Client Implementation Specialist

Are you ready to join a passionate community of people who are changing how health care is delivered?  A place where you will find a career you love while truly making a difference building healthier communities.  If this sounds like you, we would love to have you apply as Client Implementation Specialist, with Medical Home Network!

Founded in 2009 by the Comer Family Foundation, Medical Home Network unites health systems and providers around a vision to improve the health of patients and communities in Chicago. Today, as a Public Benefit Corporation (PBC), MHN has expanded its mission and impact to new markets and is a nationally recognized leader in transforming care within the safety net and building healthier communities across the country. Our whole person model of care, powered by proprietary technology, enhances collaboration across primary care and community-based organizations, leading to better outcomes, lower costs, and reduced health disparities.

THE OPPORTUNITY:

The Client Implementation Specialist (CIS) serves as the primary liaison between healthcare practices and internal teams, facilitating effective management, analysis, and exchange of clinical data. The CIS position reduces operational burdens by providing technical expertise to health centers, ensuring alignment with reporting requirements, assisting with data extraction, and providing training on quality metrics.  This CIS role plays a crucial role in improving quality performance, data integrity, and operational efficiency within healthcare settings.

• Fun, challenging, and collaborative work environment with passionate colleagues that care deeply about healthcare delivery.
• Recognized as One of the Best Places to Work in Healthcare by Modern Healthcare.
• Competitive benefits programs including Medical, Vision, Dental, HSA, FSA, and 401k.
• Fitness reimbursement, commuter benefits, and tuition assistance.
• Great work life benefits- Paid time off, sick time, and 12 paid holidays.
• Hybrid schedule, 2 days on site 3 days remote in Chicago, Open to fully remote in AK, AL, CA, FL, IL, IN, MI, MO, NC, NM, NV, NY, OK, TX, WI, or DC.

• Gather business requirements from clients and ensure alignment with organizational objectives.
• Advocate for client needs with technical teams, identifying use cases for data implementation.
• Translate business and operational needs into actionable data solutions to drive effective decision-making.
• Assess practice and EMR vendor readiness; coordinate technical projects related to EMR integration and data optimization.
• Educate and train practices on extracting quality measure data and assessing reporting capabilities.
• Assist practices in data extraction, validation, and submission; troubleshoot and resolve errors in quarterly reporting cycles.
• Collaborate cross-functionally to optimize data workflows for secure data intake, transfer, and integration into internal systems.

• Bachelor's degree in Health Informatics, Healthcare Administration, Information Systems, or a related field (or equivalent experience).
• 3+ years of experience in healthcare quality reporting, clinical data management, or EMR systems
• Ability to interpret and present data insights in a clear, business-friendly manner.
• Understanding of health information systems, including EHRs, and familiarity with interoperability & quality standards such as FHIR, HL7, QRDA-1.
• Aptitude for identifying, troubleshooting, and resolving data workflow issues.
• Ability to translate technical concepts for non-technical stakeholders, including clinical and administrative staff. 
• Knowledge of healthcare quality metrics and reporting requirement, including eCQMs, HEDIS, and other value-based care (VBC) measures.
• Strong written and verbal communication skills, including the ability to create process documentation.
• Proven ability to work cross-functionally with internal teams and external partners. 

• Experience working with population health platforms and integrating EMR vendor solutions.
• Knowledge of regulatory compliance standards and security protocols for healthcare data exchange.
• Familiarity with payer-provider collaborations, value-based care initiatives, and Accountable Care Organization (ACO) models.
• Hands-on experience with technical implementations.
• Familiarity with clinical workflows and the ability to algin information systems and data processes to support them.
• Experience with healthcare interoperability frameworks.

Medical Home Network is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.