Chargé (e) de Clientèle H/F

As a Chargé(e) de Clientèle H/F at Pullman Paris, you are responsible for managing client inquiries related to meetings and events, creating tailored proposals, and ensuring a smooth sales process from initial contact to contract signing.

To be considered for the Chargé(e) de Clientèle H/F position at Pullman Paris, you should have a Bac+2 or equivalent education in commerce or sales, a minimum of two years of experience in a similar role, and proficiency in both French and English.

Important skills include excellent communication in both French and English, proficiency in Delphi and Opéra software, a proactive sales approach, teamwork ability, and a strong understanding of the hotel and business tourism sector.

The Chargé(e) de Clientèle H/F position is based in our offices at La Défense, providing a vibrant and dynamic work environment while being close to Paris.

As a Chargé(e) de Clientèle H/F at Pullman Paris, you'll enjoy benefits such as remote work options, a competitive salary, performance bonuses, training programs, and opportunities for career advancement within the Accor Group.

Pullman Paris supports career development through comprehensive training programs, mentorship opportunities, and a variety of growth paths within the Accor Group, ensuring that your career can flourish.

Pullman Paris stands out as a fantastic workplace due to its commitment to employee well-being, a collaborative team environment, and a strong brand reputation within the hospitality industry, making it a great place for career-oriented individuals.

When faced with a challenging client request, it's crucial to listen actively, clarify their needs, and offer creative solutions while keeping the Pullman promise of excellent service at the forefront.

In my previous role, I identified key client segments and tailored our offerings to meet their specific needs, which resulted in a significant increase in sales and client retention.

To prioritize tasks effectively, I typically assess deadlines, client needs, and overall impact on sales targets, ensuring I focus first on high-impact activities that drive results.

My communication style is open and collaborative; I believe in fostering a transparent dialogue with clients and team members, which helps build strong relationships and ensures everyone's on the same page.

The most critical aspect of creating a proposal is understanding the client's vision and goals, which allows me to present tailored solutions that align with their needs and exceed their expectations.

I stay updated on hotel industry trends through regular reading of industry publications, attending webinars and trade shows, and networking with other professionals to gain insights and best practices.

In my last position, I collaborated closely with event managers and sales teams to execute a large-scale conference, where our collective efforts led to a highly successful and well-received event.

When dealing with an unhappy client, I listen attentively to their concerns, empathize with their situation, and work diligently to find a positive resolution, ensuring they feel valued and heard.

I find Delphi and Opéra incredibly useful in my role as they allow me to manage client information efficiently, streamline the booking process, and ensure that all relevant details are accessible to the team.

I'm genuinely excited about the opportunity to contribute to a prestigious brand like Pullman Paris, where I can combine my sales skills with my passion for hospitality in a dynamic and innovative environment.