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Beauty Sales Consultant

It is a great time to join the beauty retail division of CVS Health, as America's leading retail pharmacy with more than 9,000 stores and continuing to grow. We seek a talented, sales-oriented Beauty Sales Consultant who is passionate about the retail beauty industry and believes the client experience should be top-notch. Our customers will experience your passion for beauty and sales skills as you share the latest beauty trends and techniques through your extensive industry knowledge.

As a Beauty Sales Consultant, you are excited about beauty! As the primary beauty advisor to our customers, you will provide friendly, knowledgeable sales service to every client who enters the store's beauty zone and strive to build a personalized, robust basket for each customer.

Customer Sales Experience

  • Seek out customers to ensure they have a fantastic beauty advisor experience through personalized sales service based on customer needs, effective upselling and suggestive selling, as well as subsequent follow-up contact to build lasting relationships.
  • Engage in conversation with each customer as they enter the beauty zone; listen to and be sensitive to the customer's information, be conscious of their needs and provide specialized sales advice.
  • Maneuver in a conversation to stimulate a different thought process. It would be best if you were confident and comfortable using your verbal skills to generate sales.
  • Be the brand expert by answering customer questions in detail with product knowledge to produce the largest sales basket possible

Operational

  • Using the facilities provided, explain how various products help the customer address their needs by educating them of the proper usage and benefits and leveraging the CVS beauty monthly sampling program to build relationships.
  • Participate in and represent company sales programs or events that positively impact business. You are comfortable discussing CVS Beauty Club programs and inviting customers to special in-store events or explaining current promotions to close the sale.
  • Create and maintain product displays, end caps, and other beauty-specific promotional materials supporting key brands, corporate initiatives, and local advertising efforts.
  • Maintain a beautiful and clean zone by keeping your assigned area well-stocked, well-merchandised, and compliant with hygiene standards for a positive shopping experience. • Ensure that all CVS tester sanitation, hazardous waste disposal, and tool cleansing policies are executed in a timely and compliant manner.

Training & Personal Growth and Development

  • Complete initial 30/60/90-day onboarding training with ongoing training/educational programs to ensure sales, product knowledge, and selling skills are current. All work performed is per company policies and guidelines.
  • Execute the established sales plan by meeting the sales budget and tracking your progress to success.
  • Participate in sales training meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and exceptional customer care.
  • Compete with yourself to beat prior sales goals and max out sales budget.
  • Maintain a professional appearance in compliance with company guidelines at all times.
  • Be plugged in, curious and excited about all of the latest beauty trends and techniques
  • Seek to further your product knowledge and client service skills. As a retail beauty advisor, you are a CVS beauty sales enthusiast!
  • Exposure to the latest and greatest product in the industry through brand interaction, training, and more
  • Gratis. Everyone loves free samples! You will be overwhelmed with the number of excellent products you get to take home and try out.
  • Brand partners and other colleagues will present and discuss new and upcoming products and provide training on various initiatives.
  • You will be helping people on their path to better health. When people feel good about themselves, that translates to the rest of their lives, and you will make an impact!
  • Sales oriented
  • Ability to use sales data with product/brand knowledge to meet sales and beauty service goals
  • Strong interpersonal, organizational, and communication skills
  • Goal-driven, with an ability to multi-task
  • Ability to work independently and as an integral part of a team in a fast-paced environment, handle multiple priorities, and quickly learn new procedures.
  • Available to work a flexible retail schedule, which may include mornings, evenings, weekends, extended hours, and "Peak" Hours
  • Ability to perform the tasks listed throughout the job description
  • Must demonstrate the ability and willingness to perform ear-piercing services in all stores (training and certification to be provided)
  • In specific CVS stores, we require bilingual beauty advisors that can speak to customers in both English and Spanish.
  • Must be at least 18 years old

Why You'll Love Working Here!

  • Exposure to the latest and greatest product in the industry through brand interaction, training, and more
  • Gratis. Everyone loves free samples! You will be overwhelmed with the number of excellent products you get to take home and try out.
  • Brand partners and other colleagues will present and discuss new and upcoming products and provide training on various initiatives.
  • You will be helping people on their path to better health. When people feel good about themselves, that translates to the rest of their lives, and you will make an impact!


@CVS_Beauty

@CVS_Beauty

Required Qualifications

  • Sales oriented
  • Ability to use sales data with product/brand knowledge to meet sales and beauty service goals
  • Strong interpersonal, organizational, and communication skills
  • Goal-driven, with an ability to multi-task
  • Ability to work independently and as an integral part of a team in a fast-paced environment, handle multiple priorities, and quickly learn new procedures.
  • Available to work a flexible retail schedule, which may include mornings, evenings, weekends, extended hours, and "Peak" Hours
  • Ability to perform the tasks listed throughout the job description
  • Must demonstrate the ability and willingness to perform ear-piercing services in all stores (training and certification to be provided)
  • In specific CVS stores, we require bilingual beauty advisors that can speak to customers in both English and Spanish.
  • Must be at least 18 years old

Preferred Qualifications

  • Prior Beauty Sales Experience
  • Current knowledge of beauty products and brands
  • Strong passion for beauty
  • High school diploma or equivalent preferred

Physical Requirements

  • Physical abilities to support the essential functions of the role as listed above, such as stand and/or move throughout the store for the majority of work time to provide excellent customer service and beauty consulting.Able to stoop, kneel or crouch, and reach or grasp objects, including objects on lower shelves.
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Average salary estimate

$42500 / YEARLY (est.)
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$35000K
$50000K

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What You Should Know About Beauty Sales Consultant, CVS Health

Join CVS Health as a Beauty Sales Consultant and dive into the vibrant world of retail beauty! As America's leading retail pharmacy, with over 9,000 locations, CVS Health values passionate individuals who are excited about beauty and eager to share that enthusiasm with customers. In this role, you'll serve as the primary beauty advisor, guiding customers through the latest beauty trends and techniques personalized to their individual needs. Your friendly demeanor and sales skills will ensure that every client enjoys a fantastic experience in our store's beauty zone. You'll engage with customers, listening actively to their preferences and providing tailored advice that helps them find exactly what they're looking for. This isn't just about making a sale; it's about building relationships and providing top-notch customer service. You’ll have the opportunity to leverage your industry knowledge and product expertise to answer questions, create stunning product displays, and maintain a beautifully organized beauty section. CVS Health prides itself on fostering an environment for personal growth, offering continuous training opportunities and the chance to stay updated on the latest beauty innovations. Plus, who doesn’t love free samples? As part of the CVS beauty team, you’ll be equipped to make a real difference in the lives of your customers as they embark on their journeys to feeling and looking their best. If you’re ready to kick-start your career in beauty retail and enjoy diverse interactions every day, the position of Beauty Sales Consultant at CVS Health could be your perfect match.

Frequently Asked Questions (FAQs) for Beauty Sales Consultant Role at CVS Health
What does a Beauty Sales Consultant do at CVS Health?

A Beauty Sales Consultant at CVS Health focuses on providing exceptional customer service by offering personalized beauty consultations. This includes engaging customers in the beauty zone, sharing the latest beauty trends, and leveraging product knowledge to help customers meet their beauty needs.

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What qualifications are needed to become a Beauty Sales Consultant at CVS Health?

To become a Beauty Sales Consultant, candidates should have a passion for beauty, strong sales skills, excellent communication abilities, and a flexible schedule. A high school diploma or equivalent is preferred, and prior beauty sales experience is a plus.

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What can I expect from training as a Beauty Sales Consultant at CVS?

Training for a Beauty Sales Consultant at CVS includes a structured onboarding program, ongoing education on product knowledge, and participation in sales training meetings. This ensures you remain knowledgeable about beauty products and sales techniques throughout your career.

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How does CVS Health support the personal growth of Beauty Sales Consultants?

CVS Health supports personal growth by providing continuous training opportunities and access to brand interactions. Beauty Sales Consultants are encouraged to engage with new product launches and sales initiatives that enhance their industry knowledge.

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What are the expectations regarding customer interaction for a Beauty Sales Consultant at CVS?

As a Beauty Sales Consultant, you are expected to actively engage with customers, listen to their needs, provide tailored product recommendations, and follow up to build lasting relationships. Your goal will be to ensure that every customer feels valued and satisfied.

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Is there an opportunity to advance as a Beauty Sales Consultant at CVS Health?

Yes, CVS Health encourages advancement within the company. Beauty Sales Consultants can progress to higher roles by demonstrating sales success, customer service excellence, and taking advantage of available training and development programs.

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What are the working conditions like for a Beauty Sales Consultant at CVS?

Working conditions for a Beauty Sales Consultant at CVS are dynamic and fast-paced. The role requires being comfortable standing for long periods, engaging customers during peak hours, and managing multiple responsibilities while maintaining a friendly demeanor.

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Common Interview Questions for Beauty Sales Consultant
What strategies would you use to engage customers in the beauty zone?

To engage customers effectively, I would approach each one with a friendly smile, ask open-ended questions about their beauty preferences, and actively listen to their responses. Sharing personal recommendations based on current trends and inviting them to try products can create a welcoming environment.

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How do you stay updated on the latest beauty trends and products?

I stay updated on beauty trends by following industry publications, attending workshops, and participating in brand training sessions. Additionally, I engage with beauty communities online and leverage social media platforms to follow influencers and brands that highlight new products.

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Can you describe a time when you successfully upsold a product?

In my previous position, I identified a customer's interest in a foundation, and I suggested a complementary primer that enhances the product's effectiveness. By explaining how it helps improve the overall makeup experience, I successfully upsold the item, increasing the basket size.

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What’s your approach to handling a customer who is unhappy with a product?

My approach starts with active listening and empathy. I would allow the customer to express their feelings and concerns before offering solutions, such as a product exchange or a recommendation for a better-suited item. Ensuring the customer feels heard is crucial.

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How would you create appealing product displays in the beauty section?

Creating appealing displays involves using eye-catching visuals, clear signage, and strategic product placement. I would ensure bestsellers are highlighted, utilize seasonal themes, and incorporate promotions to attract customer attention and encourage exploration.

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How do you prioritize tasks in a busy retail environment?

In a busy environment, I prioritize tasks by assessing customer needs first. I make sure to engage with customers immediately while also keeping track of restocking and organizing the beauty zone. Time management and multitasking are key to balancing priorities.

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Why do you believe customer service is important in the beauty retail industry?

Customer service is vital in beauty retail because it fosters trust and loyalty. Customers often seek personalized advice, and providing excellent service can significantly impact their shopping experience, making them more likely to return and recommend the store to others.

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What steps would you take to ensure compliance with health and safety regulations?

To ensure compliance, I would stay informed about CVS Health's policies and procedures regarding hygiene and safety. This includes properly maintaining testers, following sanitation guidelines, and ensuring that the beauty zone is safe for both customers and staff.

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How would you balance teamwork while also striving for personal sales goals?

Balancing teamwork and personal sales goals requires communication and support. I would share best practices with colleagues and cooperate during peak hours, while also keeping track of my sales targets. Supporting teammates ultimately helps everyone achieve their sales goals.

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Can you explain how you would execute a sales plan effectively?

Executing a sales plan starts with understanding the key objectives and benchmarks. I would track my progress, adjust my strategies based on performance data, and ensure I’m actively promoting featured products. Engaging customers effectively during promotions is essential to meeting sales goals.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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Full-time, on-site
DATE POSTED
November 27, 2024

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