Program Manager, Technical Certifications
About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.
We're looking for an experienced Certification Exam Program Manager to join our Zscaler Certification team. You will manage the integrity, security, and operational quality of Zscaler Certification exams across our portfolio, along with the overall end-to-end activities for taking a certification to market. You will be responsible for exam development and maintenance. Reporting to the Senior Manager of Certifications, you'll be based in the U.S.-Remote and be responsible for:
- You will be responsible for exam development and maintenance.
- Developing quality certification exams for the Zscaler Certification program by following best practices in legally defensible certification exam development, while adapting for our business needs and global audience.
- Overseeing exam development activities, including JTAs, item development, standard settings, and exam refreshes.
- Developing and implementing standardized processes for the exam development cycle and serving as an ambassador for our subject matter experts, including recruitment, relationship building, and ability to drive results related to exam development and reviewing exam performance and collaborating with psychometric resources.
What We're Looking for (Minimum Qualifications)
- Bachelor's degree in Information Systems, Business, Education or a related field.
- U.S. citizenship is required for this position due to the nature of the customers assigned to this role.
- 3+ years of experience in professional certification programming in a large organization.
- Experience with exam development platforms and subject matter expert coordination.
What Will Make You Stand Out (Preferred Qualifications)
- Relevant experience in building and maintaining certification exams in the technology industry.
- Experience with web-based exam development platforms and excellent oral, written, and interpersonal communication skills.
- Experience in high-growth technology or SaaS environments and foundational knowledge of psychometrics.
#LI- Remote
#LI-CM3
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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Zscaler
Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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