Area Training Partner

The Area Training Partner (ATP) at Wonder is responsible for overseeing and enhancing training programs across various locations. This role focuses on the successful implementation of comprehensive training structures for Managers in Training, trainers, and team members, ensuring that each participant receives the tools they need for excellence in their roles.

To become an Area Training Partner at Wonder, candidates should ideally have 3 to 5 years of experience in training or operations in the QSR or fast-casual restaurant industry. Strong organizational skills, effective communication abilities, and a proven track record in implementing training programs are vital for success in this position.

The Area Training Partner role at Wonder involves a significant amount of fieldwork, with 60-70% of the time spent on-site to actively support and oversee various training initiatives. This hands-on approach ensures that training is applied effectively and allows for immediate feedback and adjustments.

At Wonder, we prioritize continuous professional development. As an Area Training Partner, you'll engage in various training workshops, orientations, and ongoing managerial training sessions. Additionally, you’ll collaborate closely with leadership to create tailored development plans that support both your growth and the organization’s operational needs.

As an Area Training Partner at Wonder, you'll enjoy a competitive salary range of $88,000 - $92,750 alongside a robust benefits package that includes multiple medical, dental, and vision plan options. Beyond these, you’ll also benefit from equity opportunities, a 401K plan, and a variety of perks designed to enhance your work-life balance.

Wonder is committed to fair hiring practices that celebrate diversity, equity, and inclusion. We believe hiring should be based purely on potential and ability, ensuring our team reflects different perspectives and experiences. We actively encourage candidates from all backgrounds to apply for the Area Training Partner role.

On a typical day, an Area Training Partner at Wonder would engage in various activities, such as leading training workshops, assessing training effectiveness during restaurant visits, managing training schedules, and collaborating with regional management to ensure consistency in training standards and results.

When answering this question, highlight specific examples of training programs you designed or implemented. Discuss the challenges you faced, how you adapted the material for different audiences, and the outcomes of your training initiatives.

In responding, outline the key performance indicators you use to assess training effectiveness, such as employee retention rates, skill validation results, and participant feedback through surveys. Highlight your analytical approach and adaptability based on feedback.

Discuss your techniques for keeping trainees engaged, such as interactive workshops, hands-on activities, or incorporating technology. Emphasize the importance of adapting your approach to suit different learning styles and fostering an inclusive environment.

Provide a real-world example of a challenging situation you faced in a training context. Discuss how you assessed the issue, the steps you took to resolve it, and the overall impact of your actions on both trainees and the program.

Emphasize the importance of collaboration. Detail how you proactively communicate and partner with regional managers to understand their challenges, provide support, and develop training plans that align with their operational goals.

Explain your process for reviewing and updating training materials regularly, ensuring they reflect the latest industry standards, organizational changes, and employee feedback. Mention any tools or platforms you use to facilitate this process.

Share your experiences with various remote training tools and platforms. Discuss how you’ve utilized them to effectively deliver training sessions and how you’ve adapted content for a virtual learning environment.

Provide a detailed example of a training standard you implemented, including the context, your role, and how you measured the success of this standard. Highlight the positive outcomes and any lessons learned.

Discuss your perspective on feedback as an essential tool for growth. Share how you solicit, analyze, and implement trainee feedback to refine your training programs, making them more effective and responsive to participant needs.

When discussing your motivations, focus on your passion for developing others and creating impactful learning experiences. Share how witnessing trainees' growth and success energizes you and drives your commitment to training excellence.