Chargeback and Recovery Product Specialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Chargeback and Recovery Product Specialist to join our team to help minimizing the impact of materialized loss on our customers and products.

As a Chargeback and Recovery Product Specialist, your role will revolve around project management, with an emphasis on driving key initiatives that help prevent operational losses, improve the existing operational processes connected to loss recovery and ensure that the processes scale well, are efficient and mitigate or minimise risks.

In this dynamic role, you'll be at the heart of innovation, driving impactful change within Payment Operations and Chargebacks.

Here's what you'll own:

• Full Project Ownership: From initial scoping to execution, you'll lead projects by assessing problem size, impact, and success. Your plans will cover everything from rollout to testing, collaborating with cross-functional teams, and refining solutions.
• Transforming Operations: You'll identify key pain points, eliminate manual bottlenecks, and create seamless, efficient processes that save time and boost productivity in Payment Operations connected to the Chargebacks domain.
• Data-Driven Insights: You'll turn business needs into actionable processes, using data to drive decisions and support your vision.
• Innovation and Prioritization: Proactively drive change, identifying high-impact projects that deliver real value to both internal teams and customers.
• Collaborative Leadership: You'll work alongside internal and external stakeholders (e.g. Product & Engineering, Fraud, Risk, Compliance, Customer Support, Finance etc) to roll out product improvements, solve complex problems, and keep communication transparent and timely.
• Streamlining Processes: By developing efficient operations, you'll reduce manual workload while working closely with stakeholders and requiring minimal guidance.
• Risk Management: You’ll work closely with risk teams to anticipate and mitigate risks, ensuring smooth, secure processes.
• Performance Excellence: You'll take charge of defining, monitoring, and refining KPIs and SLAs for new features, ensuring they remain relevant, impactful, and aligned with business goals. You'll be the go-to for managing escalations and incidents with finesse.
• Crisis Management: As the first point of escalation, you'll handle urgent situations with calm precision, ensuring issues are resolved quickly and effectively.

If you're a strategic thinker, a problem-solver, and a collaborator with a passion for driving operational excellence, this is the role for you!

A bit about you:

• You have excellent written and verbal English skills
• You have the legal right to work in Estonia (we're not offering visa sponsorship for this role)
• You have delivered mid-sized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects.
• You have previous experience making improvements to a product or service.
• You know how to use different process improvement methodologies.
• You have a track record of achieving targets and goals, setting and monitoring success.
• You are able to clearly articulate, simplify and scope problems, and follow through to completion.
• You can identify gaps in processes and show initiative to independently solve new issues.
• You empathise with the domain challenges, you have passion towards finding the solutions and measuring them against cross team and customer impact. 
• You are comfortable getting your own data, building dashboards using BI tools like Looker. You can work with data and customer insight to learn about problems, measure their scope and impact and develop solutions.
• You can communicate with different levels of stakeholders, from senior leadership to agent level and know how to tailor your communication for the right audience.
• You consider and map mission impact when scoping new projects.
• You are comfortable providing feedback and speaking out if actions or solutions go against Wise’s principals/mission and when initiatives/projects drive unnecessary risks.

Hiring Process:

• Application review (CV)
• Screening call 
• Take home test (written format)
• 1st Team Interview
• Final interview with the hiring managers

What We Offer:

• Salary: 3000 - 3400 EUR monthly + Restricted Stock Units (RSUs)
• Flexible hybrid model in our Tallinn office
• Multiple opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to work with cutting-edge technologies and industry leaders

Excited about the opportunity? We’d love to hear from you!

Please send us your CV by the 1st of December EOD and take the first step toward an exciting new journey with us!

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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