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Assistant Property Manager (Lakeview Tower)

WinnCompanies is seeking an Assistant Property Manager to join our team at Lakeview Tower, a 301-unit affordable housing community located in Baltimore, MD.


In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.


Please note that the pay range for this position is $28.00 to $32.00 per hour, depending on experience.


Responsibilities
  • Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
  • Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
  • Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
  • Assist in all facets of physical and financial management as needed and assigned.
  • Act as Property Manager in absence of the Manager for specified amounts of time.
  • Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
  • Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.


Requirements
  • High school diploma or GED equivalent.
  • Minimum of 1 year of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • Willingness to learn and be trained.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Associate's degree.
  • Experience in property management.
  • Experience with tax credit programs.
  • Experience with RealPage property management software.


$28 - $32 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

$62400 / YEARLY (est.)
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$58240K
$66560K

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What You Should Know About Assistant Property Manager (Lakeview Tower), WinnCompanies

WinnCompanies is on the lookout for a vibrant Assistant Property Manager to join our energetic team at Lakeview Tower, an amazing 301-unit affordable housing community nestled in beautiful Baltimore, MD. In this role, you'll be right at the heart of our operations, supporting the Property Manager in managing everything from leasing and customer service to accounts payable and receivable. No two days will be the same! One moment, you could be giving prospective residents a tour of our community, and the next, you might be tackling financial reports or responding to resident queries to keep our building humming along smoothly. With a pay range of $28.00 to $32.00 per hour—dependent on your experience—this is a fantastic opportunity for anyone with a year of relevant experience, a keen eye for detail, and a passion for providing exceptional customer service. Our ideal candidate is a natural communicator who thrives in a fast-paced environment and is committed to learning and growth. Ready to step up to the challenge? If you’re looking to make a difference in a community that values teamwork and respect, look no further than WinnCompanies and the opportunities we offer. You'll not only help manage a great community but also embark on a career path that offers room for personal and professional growth. Join us at Lakeview Tower and be part of something special!

Frequently Asked Questions (FAQs) for Assistant Property Manager (Lakeview Tower) Role at WinnCompanies
What are the key responsibilities of the Assistant Property Manager at Lakeview Tower?

As the Assistant Property Manager at Lakeview Tower, your primary responsibilities will include overseeing the leasing process, managing financial reports for the Property Manager, and ensuring excellent customer service for residents. You will facilitate collections and address resident complaints, while also stepping in for the Property Manager as needed.

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What qualifications do I need to apply for the Assistant Property Manager position at WinnCompanies?

To qualify for the Assistant Property Manager position at WinnCompanies, you should have a high school diploma or GED equivalent and a minimum of one year of relevant work experience. While less than one year of supervisory experience is acceptable, having experience in property management and knowledge of tax credit programs are preferred.

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How is the work environment at Lakeview Tower as an Assistant Property Manager?

The work environment at Lakeview Tower is dynamic and fast-paced, encouraging collaboration and innovation. As an Assistant Property Manager with WinnCompanies, you'll be part of a dedicated team that values communication, respect, and professional development, making it a rewarding place to work.

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What is the pay range for the Assistant Property Manager role at Lakeview Tower?

The pay range for the Assistant Property Manager position at Lakeview Tower is between $28.00 and $32.00 per hour, depending on your experience and qualifications. This competitive compensation is complemented by a robust benefits package that includes generous time off and various health plan options.

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What opportunities for career growth exist for an Assistant Property Manager at WinnCompanies?

WinnCompanies is committed to the personal and professional development of its team members. As an Assistant Property Manager, you'll have access to leadership and training opportunities that can help you advance into higher roles within the company as you grow your skills and experience.

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What benefits does WinnCompanies offer to its employees in the Assistant Property Manager position?

Employees in the Assistant Property Manager position at WinnCompanies can enjoy a comprehensive benefits package that includes medical, dental, and vision plans, a 401(k) with company match, generous time off policies, tuition reimbursement, and employee relief programs, among other benefits.

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Is experience with RealPage necessary to apply for the Assistant Property Manager role at Lakeview Tower?

While experience with RealPage property management software is preferred for the Assistant Property Manager role at Lakeview Tower, it is not strictly necessary. Applicants who are willing to learn and adapt to new systems are encouraged to apply as well.

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Common Interview Questions for Assistant Property Manager (Lakeview Tower)
How do you prioritize tasks as an Assistant Property Manager?

Prioritizing tasks involves assessing urgency and impact. I usually start with immediate resident issues, like service requests, then focus on financial reports and leasing activities. It helps to use a task management tool to keep everything organized.

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Can you provide an example of a time you handled a difficult resident situation?

Absolutely! I once had a resident who was unhappy with maintenance delays. I listened, apologized for the inconvenience, and kept them updated on the status. By resolving their concern and improving communication, the issue turned into a positive resident relationship.

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How do you ensure compliance with housing regulations?

I ensure compliance by staying informed on relevant housing laws and attending training sessions. Regular audits of lease agreements and financial documentation also help identify any discrepancies early.

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What strategies do you use to improve resident relations?

To improve resident relations, I focus on open communication. Organizing community events and regular feedback sessions fosters a sense of belonging, while quickly addressing concerns shows residents they are valued.

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How do you manage leasing and marketing efforts effectively?

I manage leasing by combining online platforms and local outreach. Utilizing social media for promotions and hosting open houses helps generate interest while ensuring that we cater to the diverse needs of potential residents.

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What financial reports do you typically prepare as an Assistant Property Manager?

I usually prepare monthly income and expense reports, accounts receivable aging reports, and budget variance analyses. These documents provide the Property Manager with a clear picture of the financial health of the property.

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How do you approach training and mentoring your team in property management?

I believe in leading by example. I enjoy sharing my knowledge of property management software and procedures while encouraging team members to ask questions and take ownership of their roles.

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What tools do you use to manage service requests and building maintenance?

I utilize property management software that allows residents to submit service requests online. This tool helps track the progress of requests, ensuring timely responses and efficient resolution of maintenance issues.

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How do you monitor the financial performance of an affordable housing community?

Monitoring financial performance involves analyzing operating budgets, tracking rent collection rates, and reviewing expenditures regularly. Staying proactive helps identify potential financial issues before they escalate.

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Why do you want to work as an Assistant Property Manager at WinnCompanies?

I want to work at WinnCompanies because I admire the mission-driven approach towards creating quality affordable housing. The commitment to team member development and community engagement aligns perfectly with my values and passion for property management.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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Full-time, on-site
DATE POSTED
November 29, 2024

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