Service Technician III (Master CFESA Certified) - Louisville, Kentucky

The Service Technician III at Whaley Foodservice is responsible for the maintenance and repair of commercial cooking equipment and HVAC/R systems. Key responsibilities include troubleshooting various equipment, using tablets for documentation, communicating repairs with customers, managing vehicle stock, and participating in an on-call rotation.

To apply for the Service Technician III position at Whaley Foodservice, candidates must be at least 18 years old, have a valid driver's license with a good driving record, and possess at least one year of relevant experience. They must also hold three of the four CFESA certifications to be considered.

Whaley Foodservice offers a competitive salary along with benefits such as a sign-on bonus for experienced technicians, a company vehicle, paid holidays, vacation, medical and dental coverage, short and long-term disability insurance, life insurance, and a 401k plan with profit sharing.

Yes, Whaley Foodservice requires candidates for the Service Technician III role to have at least one year of applicable experience in the field. Having prior experience helps ensure high productivity and effectiveness in performing maintenance and repair tasks.

Whaley Foodservice provides various training opportunities for technicians, including access to continuing education programs and industry certifications. This ongoing training helps technicians enhance their skill set and stay updated with the latest industry standards.

CFESA certifications are crucial for the Service Technician III role at Whaley Foodservice as they validate the technician’s expertise in maintaining and repairing commercial cooking and HVAC/R equipment. Holding these certifications not only reflects competency but also opens up more opportunities for career advancement within the company.

The on-call rotation for Service Technicians at Whaley Foodservice involves being available to respond to emergency service calls outside regular working hours. This is an important aspect of the role that allows technicians to showcase their skills and earn additional compensation while providing essential support to clients.

When answering this question, provide specific examples of the types of commercial cooking equipment you have worked on, the challenges you faced during repairs, and how you successfully resolved them. Highlight any relevant CFESA certifications to showcase your qualifications.

To effectively answer this, demonstrate your organizational skills by explaining how you assess the urgency of each call, manage your time, and ensure customer satisfaction. Mention any tools or methods you use to stay organized throughout the service day.

Focus on your adherence to safety protocols while performing repairs. Discuss the personal protective equipment you utilize, your understanding of safety standards, and any training you have received that emphasizes the importance of safety in the workplace.

Highlight the importance of clear and professional communication with customers. Provide examples of how you explain repair processes, costs, and timelines to ensure customers feel informed and confident about the service they are receiving.

Provide a specific example of a mentoring experience where you guided a colleague in troubleshooting or performing repairs. Discuss the outcome and how it benefited both the colleague and your team's performance.

Discuss your familiarity with various hand tools, power tools, and technological solutions, such as tablets for documenting your work. Demonstrate how you choose the right tools for specific repairs to enhance efficiency and effectiveness.

When discussing this, emphasize your problem-solving skills. Explain your thought process when diagnosing tricky issues and how you keep a positive attitude while working to find a resolution.

Share your commitment to ongoing education and professional development. Mention any training courses, certifications, or industry publications you follow to stay informed about advancements in commercial cooking and HVAC/R technology.

When answering, detail specific instances where you diagnosed and resolved HVAC system issues. Discuss any specialized training or certifications related to HVAC systems to solidify your expertise.

Express your enthusiasm for working at Whaley Foodservice. Reference the company’s commitment to quality service, community values, and the opportunities for professional growth that make this position appealing to you.