Field Service Technician I - Norfolk, Virginia

As a Field Service Technician I at Whaley Foodservice, your primary responsibilities include troubleshooting, diagnosing, and repairing commercial HVAC, kitchen cooking, and refrigeration equipment. You’ll also communicate repair statuses with customers, accurately complete service calls in a timely fashion, and monitor your truck stock to ensure you have the necessary parts on hand. Making sure that your service vehicle and tools reflect the quality standards of Whaley is also key.

To apply for the Field Service Technician I role at Whaley Foodservice, you should ideally have 1-3 years of experience with commercial kitchen cooking and refrigeration equipment repair. A strong background in electrical, HVAC/R, and mechanical systems is beneficial. Additionally, having a good driving record, the ability to work independently, excellent customer service skills, and being at least 18 years of age are important requirements to meet.

Whaley Foodservice offers a comprehensive benefits package for Field Service Technician I positions, including competitive salary, sign-on bonuses for experienced technicians, company vehicle, cell phone, uniforms, meters, test equipment, and continuing education opportunities. Additionally, employees enjoy 401k plans with profit sharing, paid holidays and vacation, along with medical and dental benefits.

Whaley Foodservice prioritizes a 'Safety First' mindset for all employees, especially for Field Service Technicians. This includes a satisfactory background check and drug screening before employment. The company also provides necessary equipment, training, and support to help technicians maintain safety standards while they perform their duties.

Field Service Technicians I at Whaley Foodservice enjoy a dynamic work environment that varies from one service call to another. You'll get to work independently, manage your schedule, and meet clients in various settings. This role requires a problem-solving attitude, communication skills, and the ability to adapt to different situations, allowing for personal growth and job satisfaction.

Whaley Foodservice is committed to the professional development of its employees and offers ample career growth opportunities for Field Service Technicians. This includes access to continuing education, industry certification programs, and paths to advance within the company. They are dedicated to fostering a supportive atmosphere that encourages skill enhancement and career progression.

While having HVAC experience can be advantageous when applying for the Field Service Technician I position at Whaley Foodservice, it is not strictly required. Candidates with a strong mechanical background, customer service skills, and a willingness to learn can still be considered. The company values a 'Safety First' mindset and dedication to quality service.

In answering this question, focus on specific types of kitchen equipment you've worked with, the kind of repairs you've performed, and any relevant experience in troubleshooting complex issues. Highlight successful outcomes from your problem-solving skills and showcase your hands-on experience.

When addressing this question, explain your method for assessing urgency and impact on operations. Discuss your ability to communicate effectively with clients to understand their needs and how you maintain organization while actively resolving issues.

To respond well to this question, emphasize your understanding of safety protocols, including lockout/tag-out procedures, ensuring proper personal protective equipment (PPE) is used, and consistently adhering to manufacturer guidelines to maintain safety while working with electrical systems.

Answering this question well involves using the STAR method (Situation, Task, Action, Result). Provide a clear example of a challenging repair, the steps you took to diagnose the issue, and how your resolution positively affected the client or the company.

In your response, elucidate on your approach to listening actively to clients, empathizing with their concerns, and effectively problem-solving. Explain how patience, professionalism, and communication are key to ensuring customer satisfaction, even in challenging circumstances.

Discuss the essential tools that you regularly use, and explain how staying organized and prepared contributes to your efficiency on service calls. Mention any specialized tools relevant to HVAC and refrigeration repair you may be proficient with.

Highlight your commitment to professional development and continuous learning. This may include attending workshops, taking online courses, or subscribing to industry publications to stay current with the latest advancements in HVAC and refrigeration technologies.

When answering, talk about your understanding of basic vehicle maintenance, including routine checks of your service vehicle, ensuring tools are well-maintained, and how this contributes to reliable service delivery.

Reflect on personal values such as a passion for problem-solving, commitment to quality service, and satisfaction in helping customers. Sharing a personal story that illustrates this motivation can create a connection with the interviewer.

In your answer, express your enthusiasm for working with a company known for its quality standards and customer service. Mention specific aspects of Whaley Foodservice’s values or benefits that align with your career goals and professional principles.