Operations Specialist

Kriya's suite of tools keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless integrations and instant credit decisions.

Founded in 2011, Kriya has helped businesses collect over £28 billion in B2B payments, and advanced over £3.7 billion worth of credit through working capital and business loans. Kriya has a wide-reaching network of strategic distribution partners including Barclays Bank UK PLC, and is backed by a prestigious array of equity investors including Northzone, Barclays Bank UK PLC and Mouro Capital (owned by Santander Bank).

The Role

As an Operations Specialist, you'll be taking on a varied and dynamic role covering a range of responsibilities including payment processing, customer queries and everything in between. You will be a part of a critical team at Kriya, which supports a frictionless purchasing experience for our customers ensuring funds flow seamlessly from the company accounts to our customers accounts and vice versa.

This is an exciting role where you will have exposure to other parts of the company, allowing you to gain a deep understanding of how the wider business functions. You will have the opportunity to develop and implement your ideas to improve making the processes slick and scalable. Alongside this you will gain insights into customer behaviour and pain points and have the chance to get involved in wider company projects to apply improvements to the customer experience and products.

What you'll be doing:

• Executing payments and reconciling those received to settle outstanding debts
• Responding to queries from both customers and our merchants
• Reconciling our bank accounts, monitoring payments and making sure all the transactions and records are accurate
• Working closely with other teams as well as external stakeholders
• Working closely with our banking and payment services providers to ensure we’re giving our customers the best possible service
• Developing our process and automation strategy to improve the way we serve our customers

• Full working proficiency in English

• You will have a strong academic background and you have a good understanding of how business finance and payment products work
• Excellent Excel skills, and comfortable working with numbers, ratios, etc.
• Strong interpersonal skills with an ability to manage and build trusted, lasting and fruitful relationships.
• Strong analytical, numeracy and research skills.
• Keen interest in the FinTech sector and the growing online lending space
• You’ll thrive under the pressure of quickly switching between tasks and prioritising a large number of work streams
• Enthusiasm to work in a fast-paced, team-oriented, start-up environment

Our company values are:

#MakeItHappen:

We're focused on getting the important stuff done first. We don't get bogged down in long emails and lots of meetings, we find solutions (they're out there!) and get it done!

#AlwaysBeLearning:

The only constant is change: we embrace change and learn. We ask and listen for feedback, and always provide it too.

#1Team1Dream

We always put the whole company first - when we succeed collectively, we all succeed individually. Everyone has a voice, we listen to each other's opinions.

Not only will you have the opportunity to make a huge impact at one of the UK's leading FinTech companies, you will also have access to:

• 60 days work from abroad allowance
• A great office in the heart of Shoreditch (complete with roof terrace, ping pong, and beer fridge), to help collaboration and in-person innovation time
• Private health coverage and discounted gym memberships
• Amazon Kindle and book purchase allowance
• Enhanced maternity/paternity leave
• 25 days of annual leave per year, plus your Birthday off
• Lunches provided on in-office days and monthly breakfast treats

Our Commitment to You:

We will do our best to reply to all applications, however if you have not had a response within 4 weeks, please assume your application has not been successful.

Kriya is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic.

How will we use your information?

We will use your data to process your application, to allow us to assess your suitability for a role, market job opportunities and recruitment information and improve our sites. We may share your data with third parties to achieve these purposes. We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.

If you are unhappy with the use of your data, you can change your mind at any time by emailing legal@kriya.co