Master Service Technician III (CFESA Certified) - Shreveport, Louisiana

To apply for the Master Service Technician III position at Whaley Foodservice, you need to have at least three of the four CFESA certifications and a proven background in maintaining commercial kitchen and HVAC equipment. Proficiency in troubleshooting gas, electric, water, refrigeration, and steam-powered systems is essential. You should also be familiar with using technology to document tasks and maintain communication with clients.

As a Master Service Technician III at Whaley Foodservice, your primary responsibilities include maintaining and repairing commercial kitchen and HVAC systems, adhering to safety protocols, and providing mentoring to junior technicians. You will communicate with customers about repairs and maintain efficient service documentation while participating in on-call rotations and maintaining your service vehicle and tools.

Yes, prior experience is required for the Master Service Technician III role at Whaley Foodservice. You should have at least one year of relevant experience, alongside the necessary CFESA certifications. Your experience will help ensure that you can handle the responsibilities of the role effectively and maintain high service standards.

Whaley Foodservice offers an impressive benefits package for Master Service Technician III positions, including a sign-on bonus, competitive salary, and on-call pay. Additional benefits include a company vehicle, uniforms, paid holidays and vacation, medical and dental insurance, short- and long-term disability, life insurance, and a robust 401k and profit-sharing plan.

A typical day for a Master Service Technician III at Whaley Foodservice involves troubleshooting and repairing various types of commercial kitchen and HVAC equipment. You’ll spend time working independently and overseeing service jobs, communicating with customers, utilizing tools and technology for repairs, and documenting your work professionally. Each day presents new challenges and learning opportunities.

Absolutely! At Whaley Foodservice, there are ample opportunities for career advancement. By taking part in continuing education and training programs, you can gain more certifications and expand your skill set, positioning yourself for leadership roles or specialized positions in the future.

CFESA certification is fundamental for the Master Service Technician III role at Whaley Foodservice as it showcases your expertise and adherence to industry standards. Holding at least three of the four CFESA certifications ensures that you are qualified to troubleshoot and repair a wide range of commercial kitchen and HVAC equipment, thus meeting the technical demands of the job.

When answering this question, highlight specific examples of the equipment you've worked on and detail the troubleshooting process you followed to identify and resolve issues. Mention any CFESA certifications relevant to the equipment you repaired to showcase your qualifications.

To effectively answer this, discuss your time management strategies, such as assessing the urgency of repair tasks and scheduling your workload accordingly. Highlight your ability to remain organized and communicate with team members to ensure efficient service delivery.

Speak to the significance of adhering to safety protocols in your work environment. Discuss how you ensure your safety and that of others while using tools and working on equipment, demonstrating your commitment to maintaining a safe workplace.

Emphasize the importance of clear and professional communication with customers. Talk about your approach to explaining technical issues in layman's terms, addressing concerns, and providing updates throughout the repair process to ensure customer satisfaction.

Mention the specific tools and technology you are proficient in using, such as hand tools, power tools, and tablets for documenting work orders and parts inventory. Highlight your ability to adapt to new technologies and tools that enhance efficiency.

When answering this question, reflect on your experiences mentoring others. Share specific methods you used to train junior technicians, including hands-on guidance, sharing resources, and fostering a supportive learning environment.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Describe the repair challenge, your approach to diagnosing the issue, the steps you took to resolve it, and the successful outcome of your efforts.

Talk about the importance of ongoing learning and how you actively seek out training opportunities, follow industry publications, or participate in trade shows. Demonstrating a commitment to professional development is key.

Express the importance of customer service and how you would approach the situation with empathy and attentiveness. Explain how you would listen to the customer's concerns, offer solutions, and follow up to ensure their satisfaction.

Reflect on your passion for problem-solving, technology, and customer service. Discuss how the dynamic nature of the role and the opportunity to make a difference in clients’ operational success motivates you to excel in your position.