Master Service Technician III (CFESA Certified) - Cartersville, Georgia

As a Master Service Technician III at Whaley Foodservice, you will play a vital role in the maintenance and repair of commercial kitchen and HVAC equipment. Your duties will include troubleshooting various systems, documenting tasks via a tablet, and communicating effectively with customers to keep them updated on repairs. You will also mentor junior technicians and ensure that safety protocols are upheld.

To qualify for the Master Service Technician III role at Whaley Foodservice, you need to be at least 18 years old, hold a valid driver’s license, and have a clean driving record. Moreover, you should possess CFESA Master Technician certification along with three of the four CFESA certifications. Relevant experience is also required, ideally with at least one year in a similar role.

Working as a Master Service Technician III at Whaley Foodservice comes with numerous benefits. You'll receive a competitive salary, on-call pay, a company vehicle, and uniforms. Additionally, you’ll have access to medical and dental benefits, paid holidays and vacation, and a 401k with profit sharing. The company also offers continuing education and industry certification opportunities.

Yes, Whaley Foodservice offers a sign-on bonus for qualified technicians stepping into the Master Service Technician III role. This is just one part of a generous compensation package designed to attract top talent in the industry.

To thrive as a Master Service Technician III at Whaley Foodservice, you need strong technical skills in troubleshooting and repairing commercial kitchen and HVAC equipment. Good communication skills are also crucial, along with the ability to work independently and mentor others. Additionally, adherence to safety protocols and efficient time management are key to maintaining productivity.

Whaley Foodservice is committed to fostering the professional growth of Master Service Technicians through ongoing education. This includes access to training programs, industry certification courses, and resources designed to enhance your skill set and keep you updated on the latest technologies and best practices within the field.

In the Master Service Technician III role at Whaley Foodservice, you can expect a collaborative and supportive work environment. You’ll interact frequently with branch staff and customers, ensuring that you not only perform repairs efficiently but also foster a positive experience for those you serve. The company values diversity and inclusivity, creating a welcoming atmosphere for all employees.

When answering this question, provide specific examples of types of equipment you have worked on, the common issues you encountered, and the methods you used to successfully troubleshoot and resolve those issues. Highlight your technical expertise and any relevant certifications.

You should emphasize your adherence to safety protocols and your ability to identify potential hazards before beginning a repair. Discuss the personal protective equipment you use and how you remain vigilant about safety practices to prevent accidents.

In your response, focus on an instance where you successfully broke down technical information into simpler terms for the customer. Highlight your communication skills and your ability to listen to their concerns, ensuring they understood the issue and the necessary steps to fix it.

Discuss your mentoring style and how you foster a collaborative learning environment. Share specific examples of how you have helped junior technicians develop their skills and confidence in troubleshooting and repairs.

Explain your method for assessing urgency based on customer needs and the complexity of each job. Describe any tools or systems you use to stay organized and ensure timely responses to service calls while maintaining a high standard of work.

List the CFESA certifications you possess and explain how each one contributes to your expertise as a Master Service Technician III. You can provide examples of situations where your certifications have helped you troubleshoot or repair equipment more effectively.

Share a detailed account of a specific repair that posed challenges, including what made it difficult and the steps you took to resolve the situation. This will showcase your problem-solving skills and perseverance.

Discuss your commitment to continuous learning, including which resources you utilize to stay informed about new technologies, tools, or industry practices. Mention any training programs or professional development opportunities you have pursued recently.

Provide an example that illustrates your ability to self-manage, focusing on how you assessed the situation, carried out repairs, and communicated outcomes to your supervisor or customers, demonstrating trustworthiness and reliability.

Share your thoughts on teamwork, communication, and mutual respect among colleagues as key factors that create a positive work atmosphere. You may include your approach to fostering good relationships within your team or branch.