PAID 6-week Call Center Training Program

Encore Employment Enterprise (E3) Call Center Training ProgramAre you 50+ and looking to start or transition into a rewarding career in customer service?Encore Employment Enterprise (E3) offers a PAID 6-week Call Center Training Program designed to help experienced job seekers gain the skills needed for success in the call center and customer service industry.Program OverviewThis interactive training program provides hands-on experience and real-world customer service techniques to prepare participants for call center roles in various industries, including healthcare, retail, financial services, and nonprofit organizations.What You’ll Learn:

• Professional phone etiquette and communication skills

• Customer service best practices and problem-solving techniques

• Computer and software navigation for call center environments

• Handling difficult customer interactions with confidence

• Workplace professionalism and job readiness coaching

• Resume assistance and interview preparation

• Job placement assistance upon program completion

Who Can Apply?

• Job seekers 50+ interested in customer service or call center careers

• Individuals eager to update their technology and customer service skills

• Those looking for flexible work opportunities, including remote and in-office roles

Program Details:Duration: 6 weeksLocation: Onsite (online classes start in June)Cost: FREE (Thanks to our funding partners)