CSS Team Member II

$18 - 19 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Summary
The corporate sales support role is a vital position within Westgate, responsible for facilitating trade agreements between owners with similar inventory, commonly referred to as double decks. This role plays a crucial part in resolving inventory issues and ensuring customer satisfaction through effective trades and proactive communication. The successful candidate will possess strong negotiation skills, attention to detail, and the ability to collaborate with various stakeholders.

Additionally, the candidate must embody and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities

• Identify owners with double-deck inventory and match them for mutually beneficial trades.
• Maintain accurate and up-to-date records of double-deck trades, ensuring proper documentation and compliance with trade policies.
• Liaise with owners who have been promised other properties through even-trade option letters.
• Coordinate necessary actions to fulfill commitments outlined in option letters, ensuring compliance with trade agreements and customer satisfaction.
• Collaborate with relevant teams to identify and resolve inventory discrepancies.
• Work closely with the customer support team to address customer satisfaction concerns related to trades.
• Provide timely and satisfactory resolutions to customer issues, enhancing the overall customer experience and maintaining strong relationships.
• Communicate trade progress, inventory availability, and customer satisfaction matters effectively to internal teams and management.
• Collaborate with cross-functional teams such as sales, trade, and customer support to ensure alignment and achieve desired outcomes.
• Propose and implement solutions to enhance efficiency, effectiveness, and accuracy in trade facilitation and inventory management.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.

Experience

• Proven experience in corporate sales support, trade facilitation, or a similar role.
• Strong negotiation skills with the ability to find mutually beneficial solutions.
• Excellent organizational skills and meticulous attention to detail.
• Exceptional verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Familiarity with inventory management processes and customer satisfaction principles is a plus.

Qualifications Required

• Flexibility to work the following:
  • Six (6) weeks of paid training (on-site), Monday through Friday.
  • Hybrid position during the hours of 10:30 AM to 7:00 PM, Monday through Thursday, and 9:30 AM to 6:00 PM, Friday.
  • Must commute and work on-site at the Ocoee office multiple times a week.
  • No weekends.

Note: Hours and hybrid work conditions may change to accommodate evolving business needs. Scheduling flexibility is expected to ensure smooth operations.

• Fluent in English (Bilingual in Spanish and/or Portuguese is helpful but not required).
• High-speed internet connection and modem required.
• Dedicated office/workspace with minimal distractions.
• Ability to make and receive telephone calls.
• Proficiency in Microsoft Outlook, Microsoft Excel, and Adobe Acrobat.
• Ability to troubleshoot and fix minor computer problems independently.
• Familiarity with office equipment such as computers, telephones, and calculators.
• Ability to review handwritten and computer-generated documents as well as view a computer screen.
• Strong multitasking skills and the ability to communicate professionally with team members and customers.
• High attention to detail, accuracy, and excellent follow-up skills.
• Ability to sit at a desk for extended periods.

Preferred Experience: Customer service, document management, banking, timeshare, or related fields.

Education & Certifications

• High school diploma or equivalent required.
• Real estate license required.

Skills/Knowledge

• Trade Facilitation: Expertise in facilitating trades and negotiations between multiple parties, ensuring fairness and equity in agreements.
• Attention to Detail: Meticulous tracking and accurate recording of trade agreements and inventory data.
• Communication: Strong verbal and written communication skills for effective collaboration with internal teams and stakeholders.
• Relationship Building: Ability to build strong relationships with owners and stakeholders, catering to unique needs and preferences.
• Problem-Solving: Analytical skills to resolve inventory issues, proactively address concerns, and suggest process improvements.

Language Skills

• Ability to read and understand simple instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Capable of presenting information effectively in one-on-one and small group settings.

Certificates, Licenses, and Registrations

• Florida real estate license required.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.