Case Management Assistant (for pooling)

Company Description

Core-VA Solutions is a top-tier provider of virtual assistant services, dedicated to assisting businesses and entrepreneurs in optimizing their operations and achieving their objectives. With a team of highly skilled and adaptable virtual assistants, we deliver customized support across a range of essential functions.

Job Summary

Core-VA Solutions is looking for a versatile and self-motivated Case Manager Assistant to join our team. In this role, you will provide essential remote support to our clients across various industries. The ideal candidate will excel in managing a diverse range of Case Management tasks, including but not limited to:

Responsibilities:

• Organize and maintain case files, records, and case-related documents while ensuring compliance, confidentiality, and secure handling of sensitive information.
• Schedule and coordinate meetings, appointments, referrals, follow-ups, and other client-related activities, ensuring timely access to resources and services.
• Act as a liaison between clients, service providers, families, and community organizations to address concerns and facilitate communication.
• Assist in developing, monitoring, and updating individualized service plans, tracking deadlines, renewals, and progress to keep the team informed.
• Monitor compliance with Medicaid, state, and program-specific regulations for service delivery and documentation.
• Collaborate with healthcare providers, therapists, and service coordinators to ensure clients receive holistic care and support.
• Prepare and submit reports on client progress, outcomes, and service utilization to maintain compliance and transparency.
• Support case managers in resolving care-related concerns and addressing barriers to accessing required services.
• Provide feedback to improve workflows, service delivery processes, and overall client satisfaction.

• Proven experience as a Case Manager Assistant or in a similar administrative role
• Can work during US Central Time hours 
• Experienced in working with US-based clients
• Strong organizational, time management, and communication skills.
• Proficiency in using office software (e.g., MS Office).
• Ability to work independently, manage priorities, and meet deadlines.
• Adaptability and problem-solving abilities.
• Commitment to confidentiality and ethical conduct.

Technical Requirements

• Licensed Windows 10 Operating System
• CPU at least intel core i5
• 8Gb Ram Memory
• DSL/ Fiber internet at least 25mbps
• With back up internet connection
• Headset with mic
• At least 720p Webcam HIP

• Competitive Pay Rates
• Work From Home
• Support System
• Long Term/ Permanent work commitment