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Licensed Optician, Part-Time - Lexington Ave. image - Rise Careers
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Licensed Optician, Part-Time - Lexington Ave.

Job Status: Part-Time

Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in what we’re all about—helping people see! In this role, you’ll become an expert in our brand and our glasses (take a peek at how they’re made). Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll deliver extraordinary customer service to leave them excited and confident about our glasses. Along the way, you’ll partner with motivated, collaborative individuals who take their work (but not themselves) seriously. You’ll also expand your current skill set with a slew of career-advancing resources and benefits. Our ideal candidate is a lifelong learner who’s eager to help Warby Parker grow. Sound a lot like you? Wonderful—read on!

What you'll do:

  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers
  • Work with your team to make sure all customers receive exceptional service
  • Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
  • Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
  • Represent our brand to help educate others and get them excited about our values and mission

Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
  • Passionate about the eyewear and retail industries
  • A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
  • Extremely detail-oriented and capable of juggling a wide range of responsibilities
  • Open-minded—you’re constantly learning and challenging what you know
  • Someone who takes your work very seriously, but not yourself
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Warby Parker, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Warby Parker may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Pay Range
$22$33.75 USD

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Average salary estimate

$58055 / YEARLY (est.)
min
max
$45760K
$70350K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Licensed Optician, Part-Time - Lexington Ave., Warby Parker

If you're a Licensed Optician seeking a part-time role that’s as rewarding as it is engaging, look no further than Warby Parker on Lexington Ave. in New York, NY! At Warby Parker, we believe in delivering exceptional eyewear solutions while creating an environment where you can thrive and grow. In this role, you will become an expert in our stylish frames and high-quality lenses, ensuring that every customer walks away excited and confident about their choices. Whether you're assisting seasoned Warby Parker fans or helping someone choose their first pair of glasses, you will play an integral role in our mission to help people see better. You'll be supported by an enthusiastic team where collaboration is key, and together, you'll develop innovative strategies to enhance customer service. As a detail-oriented individual, you will take measurements, fit eyewear, and oversee that all products meet our high optical standards. This position not only allows you to expand your skill set but also offers ample opportunities for career advancement. If you’re passionate about eyewear and ready to make a difference while working flexibly, we would love to hear from you. Join us at Warby Parker and contribute your unique talents to our pursuit of making exceptional vision care accessible to all.

Frequently Asked Questions (FAQs) for Licensed Optician, Part-Time - Lexington Ave. Role at Warby Parker
What qualifications do I need to apply for the Licensed Optician position at Warby Parker?

To be considered for the Licensed Optician position at Warby Parker, you must be a licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states. A passion for eyewear and retail is essential, as well as the ability to communicate clearly and effectively with customers.

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What are the key responsibilities of a Licensed Optician at Warby Parker?

As a Licensed Optician at Warby Parker, your responsibilities include directly assisting customers with their eyewear needs, accurately taking measurements, adjusting and fitting eyewear, ensuring product quality meets both technical and customer standards, and explaining prescription terminology. You’ll also be a crucial part of a team that strives to provide exceptional customer service.

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What does the part-time schedule look like for a Licensed Optician at Warby Parker?

The part-time schedule for a Licensed Optician at Warby Parker is designed to provide flexibility while meeting both business and customer needs. Specific hours may vary based on store demand, but you'll generally have the opportunity to balance your work life with other commitments.

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How does Warby Parker support the professional development of its Licensed Opticians?

Warby Parker is committed to the professional growth of its employees, including Licensed Opticians. You'll have access to career-advancing resources, ongoing training programs, and chances to collaborate with a talented team, enabling you to enhance your skills and expertise in the eyewear industry.

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What values and mission drive Warby Parker as a company?

Warby Parker operates with the mission of making vision care simple, accessible, and stylish. We believe in vision for all, which is why we have our Buy a Pair, Give a Pair program, ensuring that for every pair of glasses sold, one is provided to someone in need. Creativity, empathy, and innovation are the cornerstones of our approach.

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What can I expect during the application process for the Licensed Optician role at Warby Parker?

During the application process for the Licensed Optician role at Warby Parker, you can expect an initial review of your application, followed by potential interviews focused on your qualifications, customer service philosophy, and how you align with our values. Compensation details, including bonuses, will also be discussed.

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What type of team environment does Warby Parker foster for Licensed Opticians?

At Warby Parker, the team environment for Licensed Opticians is collaborative and positive. We believe in teamwork and constant support, where everyone is encouraged to share ideas and contribute to the collective goal of providing exceptional customer service while having fun at work.

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Common Interview Questions for Licensed Optician, Part-Time - Lexington Ave.
How do you handle a customer who is unhappy with their eyewear?

When faced with an unhappy customer, begin by actively listening to their concerns without interruption. Acknowledge their feelings, express empathy, and investigate the issue to find a suitable resolution. Show your willingness to take responsibility and ensure they leave satisfied—this approach not only resolves the issue but builds trust.

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Can you describe your experience with adjusting and fitting eyewear?

In answering this question, highlight your hands-on experience with various eyewear types and fitting techniques. Emphasize how you've accurately adjusted frames for comfort and provided customers with tailored recommendations based on their needs. Be specific about the tools you’re familiar with and your attention to detail.

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What strategies do you employ to ensure excellent customer service?

To ensure excellent customer service, I focus on being approachable and knowledgeable. I believe in personalizing my interactions, asking open-ended questions to understand customer needs better, and maintaining a positive attitude, even in challenging situations. Following up is key to show customers that their satisfaction matters.

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How do you stay updated on the latest eyewear trends and technologies?

Staying updated on eyewear trends and technology is important to me. I subscribe to industry newsletters, participate in webinars, and follow reputable optical blogs. Additionally, engaging with peers and attending workshops helps me stay informed about advancements that could benefit my customers.

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Why do you want to work for Warby Parker?

In your response, convey your admiration for Warby Parker’s mission to make vision care accessible while being stylish. Discuss how you resonate with their commitment to community service and innovation in the eyewear industry. Share your excitement about being part of a team that fosters collaboration and growth.

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What is your process for explaining prescription eyewear to customers?

When explaining prescription eyewear to customers, I ensure to use simple language and avoid jargon. I encourage questions to clarify their understanding. I highlight key features of the lenses, frame selections, and how these choices would cater to their lifestyle, making the information relatable and accessible.

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How would you ensure accuracy when taking measurements?

To ensure accuracy when taking measurements, I follow a systematic approach. I double-check each measurement, use appropriate tools, and take my time to guarantee precision. I also advise customers on the importance of accurate measurements in achieving the perfect fit, reinforcing their confidence in my expertise.

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Describe a time you collaborated with a team to solve a problem.

Here, share a specific example of a successful team collaboration. Highlight the challenges faced, how you communicated effectively with your team members, and the innovative solutions you developed together. Emphasize the importance of teamwork and how you maximized each member's strengths to achieve the desired outcome.

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What do you find most rewarding about being an optician?

In your answer, express the joy of helping people enhance their vision, boosting their confidence. Discuss how you enjoy building relationships with customers and how satisfying it is to see their positive reactions when they find the perfect eyewear. This connection with individuals makes the role fulfilling.

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How do you manage a high-stress environment while maintaining customer service excellence?

To manage stress effectively, I prioritize tasks and focus on one customer interaction at a time. Staying organized and using communication techniques to alleviate customer concerns is vital. I find that maintaining a calm demeanor helps create a positive atmosphere, which is crucial both for customers and coworkers.

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Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and...

220 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
SALARY RANGE
$45,760/yr - $70,350/yr
EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
November 26, 2024

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