Job details

Keyholder - Natick Mall

Job Status: Full-Time

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business firsthand through face-to-face customer interactions. In this role, not only will you share Warby Parker's story and mission on the sales floor, but you'll also take part in process ideation and improvement, as well as a slew of special projects. Sound right up your alley? Keep reading!

What you'll do:

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
An upbeat, flexible team player who leads by example
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
Cool under pressure and able to adapt quickly
A go-getter with an entrepreneurial spirit
Curious and eager to learn
A team player who is passionate about helping customers and teammates alike
An innovative, proactive problem-solver
Proud of your work and self-motivated to be a top performer
Able to bring a positive, fun energy to the workplace, even when working long hours
Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Leave
Optical Education Reimbursement
Snack Pantry
And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Keyholder - Natick Mall, Warby Parker

If you're looking for a fulfilling role that combines your passion for retail and helping others, then the Keyholder position at Warby Parker in Natick Mall might just be what you need! As a Keyholder, you’ll be at the forefront of delivering amazing customer experiences. Your day-to-day will involve leading the sales initiatives on the floor, ensuring each customer feels welcomed and appreciated. Imagine sharing Warby Parker’s mission while guiding shoppers through their eyewear journey. You'll channel your creativity into improving processes and dreaming up new ways to make picking out glasses an unforgettable experience. With a supportive team around you, you'll have the chance to mentor others, tackle special projects, and occasionally manage store operations when a manager isn't around. If you're someone with a knack for exceptional service, backed by retail experience and management skills, we want to hear from you! Why not bring your entrepreneurial spirit and positive vibe to our inclusive culture? Plus, with comprehensive benefits that prioritize your wellbeing, you'll have the support to thrive at Warby Parker. Join us in our mission to make vision care accessible and stylish for everyone!

Frequently Asked Questions (FAQs) for Keyholder - Natick Mall Role at Warby Parker

What are the responsibilities of a Keyholder at Warby Parker?

As a Keyholder at Warby Parker, you will primarily be responsible for leading the sales efforts in the store, training and mentoring team members, and ensuring an outstanding customer experience. This role also requires you to open and close the store, manage front-of-house operations, and enhance the store's effectiveness through process ideation.