Direct to Patient Specialist I

To excel as a Direct to Patient Specialist I at Inogen, you need strong communication skills, attention to detail, and a solutions-oriented mindset. You'll be interacting with patients daily, so having impeccable phone etiquette and the ability to build trust is crucial. Competitive drive and the ability to self-motivate are also important, as you'll need to take initiative in organizing incoming leads and creating effective call plans.

As a Direct to Patient Specialist I at Inogen, your main responsibilities will include providing sales support for oxygen patients, handling incoming inquiries, and working collaboratively with team members to transition leads. You'll also be responsible for accurately documenting customer interactions in our CRM system, processing sales orders, and exceeding service and delivery targets. Being proactive and responsive to patient needs is key in this role.

While prior sales or customer service experience is preferred for the Direct to Patient Specialist I position at Inogen, it is not strictly required. What's most important is a willingness to learn and a passion for helping patients. If you possess the right skills and attitude, Inogen provides the training necessary to help you succeed in this role.

A typical day for a Direct to Patient Specialist I at Inogen involves responding to incoming calls and emails from patients, organizing leads, conducting follow-ups, and working on sales strategies. You'll spend your day connecting with patients, understanding their needs, and guiding them through our product offerings while ensuring compliance and professionalism in every interaction.

For the Direct to Patient Specialist I role at Inogen, an associate degree or equivalent experience in sales, customer service, or a related field is typically required. Candidates should have a basic proficiency in Microsoft Office tools, along with a strong willingness to develop the skills needed for success in this position.

At Inogen, we believe in empowering our Direct to Patient Specialist I team members through continuous training and collaboration. From providing resources to hone your sales techniques to offering mentorship opportunities with senior specialists, we nurture an environment that encourages personal and professional growth, helping you achieve your career ambitions.

The work environment for a Direct to Patient Specialist I at Inogen is dynamic and team-oriented. You’ll be part of a supportive community focused on uplifting patients and improving their quality of life through innovative oxygen solutions. Regular collaboration with teammates fosters a culture of shared success, accountability, and continuous improvement.

When managing multiple leads in the Direct to Patient Specialist I role, I prioritize by assessing the urgency of each lead based on factors such as the patient's needs and the timing of their inquiries. I implement strategic call plans that allow me to address incoming inquiries promptly while systematically following up with leads that require further engagement.

In my previous position, I encountered a frustrated customer who had questions about their order. I listened carefully to their concerns, showed empathy, and provided clear and detailed responses. By maintaining a calm demeanor and offering solutions, I transformed the interaction into a positive one and ended up securing a follow-up sale.

To build rapport with patients over the phone, I employ active listening, use open-ended questions to engage them, and personalize the conversation. I pay close attention to the tone of their voice and respond with warmth and understanding, making sure they feel heard and valued throughout the interaction.

Ensuring compliance while meeting sales targets requires a balance of understanding both the regulations and our sales strategies. I educate myself on compliance policies and integrate them into my daily activities, maintaining meticulous records and making sure all interactions reflect our commitment to ethical sales practices.

I have extensive experience using CRM systems to track customer interactions, sales leads, and performance metrics. This organization allows me to prioritize follow-ups, record key information, and analyze data to refine my sales strategies, ultimately enhancing my effectiveness in connecting with patients and closing sales.

My motivation comes from knowing that my work helps patients improve their quality of life. In a sales role within the healthcare industry, I find fulfillment in understanding patient needs and providing solutions that positively impact their health. This intrinsic motivation drives me to exceed expectations and achieve my goals.

Handling objections is about listening and empathizing with the customer's concerns first. I acknowledge their feelings, provide accurate information to address their objections, and highlight the benefits of our products to reassure them. By focusing on their needs, I can effectively turn objections into opportunities.

In a sales environment, I believe teamwork is essential for success. My approach centers around open communication, actively assisting teammates when needed, and sharing best practices. By fostering collaboration, we can collectively achieve our sales goals and ensure a seamless experience for our customers.

I utilize our CRM system to meticulously document all follow-ups and sales activities. I set reminders for upcoming interactions and regularly review past notes to ensure continuity in communication with patients. This methodical approach helps me maintain organized records and ensures that no lead falls through the cracks.

Customer service is crucial for a Direct to Patient Specialist I because it directly impacts patient satisfaction and trust. By providing exceptional service, we not only address immediate needs but also build long-lasting relationships with patients, encouraging them to choose our products and referring others to our services.