Assistant Store Manager - Roosevelt Field

As an Assistant Store Manager at Warby Parker, you'll engage with customers to provide top-notch service, manage the store's inventory, lead a team of Retail Advisors, and help develop processes that enhance the shopping experience. You’ll also have the opportunity to assist in performance reviews and onboarding new team members, creating a supportive and inclusive work culture.

To apply for the Assistant Store Manager position at Warby Parker, candidates should have over a year of experience in a retail management role, strong interpersonal skills, and a customer-centric mindset. A proven track record in sales or operations at a complex retailer will be beneficial as well.

The Assistant Store Manager position at Warby Parker offers a pay range of $22.75 to $26.50 per hour, based on experience and qualifications. Additionally, this role may be eligible for cash bonuses as part of the total compensation package.

At Warby Parker, the work culture is lively and inclusive. As an Assistant Store Manager, you will foster a positive environment where teamwork and exceptional customer service are prioritized. You'll lead by example, demonstrating empathy and support to your team throughout their shifts.

Full-time employees at Warby Parker enjoy a comprehensive benefits package that includes health, vision, and dental insurance, retirement savings plans with company match, paid time off, and parental leave. Other perks include an employee assistance program and optical education reimbursement.

To apply for the Assistant Store Manager position at Warby Parker, you should visit our careers page, where you can submit your application and resume. Be sure to highlight your retail management experience and your passion for providing exceptional customer service.

Assistant Store Managers at Warby Parker can look forward to numerous growth opportunities. Depending on performance, you may be able to progress to higher management positions, receive professional development training, and participate in special projects that enhance your leadership skills.

In such situations, it’s important to stay calm and listen to the customer’s concerns. Acknowledge their feelings, express empathy, and work collaboratively towards a solution. This approach not only demonstrates excellent customer service but also strengthens the customer's trust in Warby Parker.

My management style is participative; I believe in leading by example and fostering collaboration among team members. I prioritize open communication and encourage feedback, which not only builds rapport but also enhances performance and morale among staff.

To drive sales, I would first analyze sales data to identify trends and customer preferences, then create tailored promotions and uplift the store's visual merchandising. Additionally, I would empower team members to engage customers effectively and upsell products by showcasing their benefits.

I start by creating a structured daily plan based on urgency and impact. I focus on high-priority tasks that enhance customer experience while delegating responsibilities to team members to optimize operations efficiently. Flexibility is key, allowing me to address unexpected challenges as they arise.

I have hands-on experience troubleshooting and optimizing point-of-sale systems to ensure efficient transactions. My familiarity with tech solutions helps streamline sales processes, making it easier for team members to assist customers quickly and enhance their overall shopping experience.

I believe in organizing regular team-building activities and holding informal check-ins to foster relationships. Recognizing team members’ achievements and celebrating small wins can create a supportive environment, making work enjoyable and improving overall morale.

I ensure high-level customer service by training my team to understand our values and mission. Regularly conducting role-play scenarios and providing feedback increases their confidence and helps them handle various customer interactions effectively.

I would begin with a private conversation, providing constructive feedback and discussing performance issues. Together, we can identify potential obstacles and create an improvement plan. Continuous monitoring and encouragement can help motivate them to enhance their performance.

I keep my team motivated by setting clear goals, recognizing individual contributions, and providing continuous learning opportunities. An upbeat environment, transparent communication, and rewards for meeting targets are also key elements that drive motivation.

Balancing store operations with team management involves effective delegation and prioritization. I ensure that daily operations run smoothly while being accessible to my team, providing guidance and support as needed to foster both a productive work environment and satisfied customers.