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Senior Account Manager

Founded in 1986, KPA is a leading provider of Workforce Compliance software and consulting services. We succeed if our clients can send their employees home at night, having not experienced a workplace accident or injury. The combination of software, consulting, and training helps clients identify, remedy, and prevent workplace safety and compliance problems so they can focus on what’s important – their core business. 

 

Help us help keep people safe and businesses working efficiently. Named as one of Built In Colorado’s Best Places to Work for five years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it. 


Position Description:

KPA is experiencing significant growth and, as such, we are growing our sales team to accelerate that even further.  The Senior Account Manager is a strategic member of the sales team, responsible for helping KPA achieve top line revenue growth by identifying and closing new sales opportunities within our client base.

 

It’s our belief that with a sales team of smart and hungry individuals, we can take a large market share over the course of just a few short years.

 

The role is focused on selling KPA’s Environmental Health & Safety (EH&S) compliance software and value-added services portfolio into the new and emerging markets. Our software serves as the central hub of activity for growing compliance and safety departments seeking an adaptable, quick-to-implement solution featuring built-in best practices that accelerate business processes for compliance and risk professionals. This is a challenging, exciting role that will test your sales skills, strategic thinking capabilities, and resilience.



More Specifically, you will:
  • Establish relationships with senior leadership.
  • Develop a deep understanding of the business needs and work to understand how KPA’s product offerings could help them accomplish those needs.
  • Develop and execute a comprehensive account plan.
  • Create business plans that focus on expansion through both upsell and cross-sell and then vigorously execute against that business plan. 
  • Build and maintain a pipeline that is 4x annual quota target taking into account that many of these expansions might have longer than normal sales cycles.
  • Effectively manage the full sales-cycle which, in this case, starts with opportunity generation, executive buy-in, and contract signature.
  • Prioritize opportunities and coordinate internal KPA resources to provide the best client experience.
  • Use Salesforce to continuously update and maintain active deals for pipeline management, daily activity, and sales forecasting.
  • Rapidly become proficient in the value proposition of KPA’s offering and demonstrate the ability to deliver that message in person, via webinar, and by phone.
  • Actively participate in team meetings, share best practices, and maintain a positive, team player attitude – motivating others as necessary.
  • Collaborate cross-functionally with Marketing, SDRs, Product, Implementation, and Executive Team to maximize sales pipeline, bookings and provide feedback into long-term KPA strategy.


Success Criteria:
  • Ambitious. You know how to define personal success and build a sales pipeline to get there. You’re always thinking ahead to the next sale. KPA is growing and we are all ready to celebrate your successes in sales
  • Problem-Solver. When issues arise, you don’t stop looking for solutions until you have an answer. You’ll rely on peers and executives alike for advice to understand the people, systems, and process issues that may be holding your sale back.
  • Agile. The first answer isn’t always the best. You’ll find the right recommendations for your customers by collaborating with teammates.
  • Listener. Connect with prospects and recommend the right solutions by collaborating with sales engineers, EHS experts and client success
  • Technical. You have used Salesforce and modern tech to support your efforts, and can sell services and software to our new markets


Qualifications/Requirements:
  • 5-10 years of full cycle sales experience, specifically in a B2B SaaS environment
  • Experience selling into the manufacturing, construction, transportation, and/or energy industries a plus
  • Experience selling a more complex sales cycle that involves the C-Suite
  • Possess Grit, Discipline, and Competitive Drive to achieve results (and a track record to back it up)
  • Discovery skills: can lead a conversation to uncover pain points, strong intellectual curiosity to uncover why buyers will buy and how to leverage that information
  • Presentation skills: can connect the dots and clearly communicate how the solution solves the customers’ pain points 
  • Proficient working with modern tools and technologies, for example Salesforce, ZoomInfo, LinkedIn Sales Navigator, etc. as well as MS Office suite (including Outlook, Word, Excel and PowerPoint)
  • Positive attitude and a team player 
  • Professional appearance and executive presence 


Compensation:
  • Base Salary Range of 90-100k
  • Annual On Target Earnings of 180-200k


Location:
  • KPA is headquartered in Westminster, CO just outside of Denver. We operate in a hybrid, remote-first work model where local employees can go into the office for in person collaboration, team meetings, or events. This role can sit 100% remote, only being expected to attend in-office events on an infrequent basis (quarterly or annually). Some examples include our annual Sales Kickoff Event or Quarterly Business Reviews.


Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.


As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, Mental Health Benefits, and Pet Insurance.


About KPA


Founded in 1986, KPA is a leading provider of Environment, Health & Safety (EHS), and Workforce Compliance software and consulting services. KPA solutions help clients identify, remedy, and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPA's software, consulting services, and award-winning training content helps organizations minimize risk so they can focus on what's important—their core business.  


We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.


KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Midsize Places to Work by Built In Colorado for 2024.  


“To be ranked in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”


KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


If you need assistance or an accommodation due to a disability, you may contact us at hr@kpa.io.

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What You Should Know About Senior Account Manager, KPA

Join KPA, a dynamic leader in the Workplace Compliance sector, as a Senior Account Manager! In this exciting remote role, you'll play a crucial part in boosting KPA's top line revenue by identifying and closing new sales opportunities within our client base. With over 30 years of experience, KPA is dedicated to ensuring workplace safety and compliance, and we need someone who shares our mission to help businesses thrive while keeping their employees safe. As a Senior Account Manager, your responsibilities will include building relationships with senior leadership, understanding business needs, and executing comprehensive account plans. You'll manage a full sales cycle, engaging with clients through in-person meetings, webinars, and calls to communicate the value of our Environmental Health & Safety (EH&S) compliance software. With a strong focus on collaboration, you'll work closely with Marketing, Product, and the Executive Team to maximize sales efforts. If you’re ambitious, resourceful, and passionate about making a positive impact, this role could be the perfect fit for you. Plus, KPA has been recognized as one of Built In Colorado's Best Places to Work for five consecutive years, reflecting our commitment to employee satisfaction and wellness. Whether you work from home or occasionally visit our Westminster, CO office, you'll enjoy a supportive and inclusive company culture dedicated to your growth. Ready to take on a challenge that rewards your perseverance and problem-solving skills? Join KPA and contribute to a mission that truly matters!

Frequently Asked Questions (FAQs) for Senior Account Manager Role at KPA
What does a Senior Account Manager do at KPA?

As a Senior Account Manager at KPA, your primary focus will be to drive revenue growth by identifying and closing new sales opportunities within your client base. You'll be responsible for building relationships with senior leadership, understanding their business needs, and executing account plans that aim for upsell and cross-sell growth. Ultimately, your goal will be to enhance client experience while effectively managing the full sales cycle.

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What qualifications are needed for the Senior Account Manager position at KPA?

To succeed as a Senior Account Manager at KPA, you should have 5-10 years of full cycle sales experience in a B2B SaaS environment, preferably with a background in manufacturing, construction, transportation, or energy industries. You must be adept at navigating complex sales cycles, particularly those involving C-level executives, and possess strong discovery and presentation skills. Knowledge of tools like Salesforce is crucial.

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What is the work environment like for Senior Account Managers at KPA?

KPA offers a remote-first work environment, allowing Senior Account Managers to work from anywhere while also providing opportunities for in-person collaboration at our headquarters in Westminster, CO. The company culture emphasizes teamwork, inclusivity, and professional growth, ensuring you have the support you need to succeed.

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How can a Senior Account Manager contribute to KPA’s mission?

In your role as a Senior Account Manager at KPA, you'll directly contribute to the company's mission of enhancing workplace safety and compliance. By successfully selling KPA’s EH&S compliance software and services, you’ll help clients identify, remedy, and prevent compliance problems, ultimately keeping their employees safe and ensuring that businesses can operate more efficiently.

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What is the compensation package for Senior Account Managers at KPA?

At KPA, Senior Account Managers can expect a competitive compensation package that includes a base salary ranging from $90,000 to $100,000, with an annual On Target Earnings potential between $180,000 to $200,000. KPA also offers an extensive benefits package, including medical and dental insurance, a 401k with company match, and additional perks that support work-life balance.

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What are the growth opportunities for a Senior Account Manager at KPA?

With KPA experiencing significant growth, Senior Account Managers have multiple avenues for professional development. You can leverage your pipeline success to advance within the sales team or transition into leadership roles, while also having the opportunity to develop skills through collaboration with cross-functional teams including Marketing and Product Development.

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What qualities make a successful Senior Account Manager at KPA?

Successful Senior Account Managers at KPA demonstrate ambition, problem-solving skills, agility in decision-making, and excellent listening abilities. The ideal candidate has a competitive drive and an entrepreneurial spirit, as well as the capacity to work collaboratively with team members to develop solutions that fully address client needs.

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Common Interview Questions for Senior Account Manager
Can you describe your experience with full cycle sales in a B2B SaaS environment?

When answering this question, share specific examples of your past sales experiences, focusing on how you managed the sales cycle from prospecting to closing. Highlight any relevant challenges you overcame and the strategies you employed to drive sales.

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How do you build relationships with C-level executives?

To answer this effectively, outline your approach to fostering relationships with C-level executives. Discuss your techniques for understanding their business needs and aligning your solutions to meet those challenges, providing examples of successful engagements.

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What strategies do you use to manage a sales pipeline effectively?

Detail your preferred methods for maintaining and prioritizing a sales pipeline. Explain how you use technology, such as Salesforce, to track progress and ensure timely follow-ups while remaining adaptable to changing priorities.

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How do you approach upselling and cross-selling to existing clients?

In your response, discuss the importance of understanding your clients’ evolving needs and how you leverage that knowledge to offer additional services or products. Provide examples of successful upsell and cross-sell initiatives you've implemented.

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Describe a challenging sales situation you faced and how you resolved it.

Focus on a specific challenge you encountered in the sales process and explain the steps you took to overcome it. Highlight the skills you used, your persistence in finding a solution, and the ultimate positive outcome.

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What role does collaboration play in your sales process?

Discuss your beliefs about teamwork in sales and provide examples of how you've successfully collaborated with peers, marketing teams, or customer success managers to create a seamless client experience and build strong solutions.

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Can you give an example of a successful presentation you've delivered?

When answering this, be specific about the presentation’s goals, how you prepared for it, and the audience demographics. Share any feedback you received or outcomes generated from this presentation.

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How do you keep up with industry trends and apply them to your sales strategy?

Detail your approach to staying informed about industry trends, whether through networking, reading industry news, or attending conferences. Highlight how this knowledge has influenced your sales tactics or strategy.

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What motivates you in a sales role?

Reflect on the personal drivers that inspire you in sales. Whether it’s achieving targets, fostering customer relationships, or contributing to team success, ensure your answer aligns with KPA's values and mission.

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How do you handle objections from potential clients?

Explain your approach to objection handling, emphasizing active listening, empathy, and finding common ground. Illustrate this with a real-life example where you successfully turned an objection into a sale.

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KPA exists to help organizations be safe and compliant. We help organizations proactively identify risks, stay up-to-date on evolving regulations, and (most importantly) keep workers safe.

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Full-time, remote
DATE POSTED
November 29, 2024

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