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Assistant Manager

Company Description

Village Green is searching for enthusiastic individuals to join our team.

The Assistant Manager assists the Property Manager with activities involved in the successful day-to-day operation of the community, with a strong emphasis on accounts receivable and leasing. Also performs the Property Manager’s functions, with limited authority, in her/his absence.

Job Description

• Determines the new interest rate annually and revises the security deposit interest forms
• Establishes and maintain good relations with residents, prospective residents, vendors, and co-workers
• Maintains controls over Accounts Receivables. Maintains Village Green’s targeted delinquency goal of less than .005% of annual GPI. Applies payments to resident ledgers; make daily bank deposits; follow-up with telephone calls and/or collection or demand notices (letters) to insure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
• Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
• Administers the lease renewal program.
• Generates and delivers general correspondence to residents, vendors, and prospective residents such as, lease violations, certificates of insurance updates, application rejection letters, etc.
• Inspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits
• Maintains collection policy for residents who moved out with a balance on their account. 
• Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor
• Adheres to established policies related to fair housing
• Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors and orders office supplies and printed materials, etc.
• Performs, when asked, property manager duties in absence of Property Manager

Qualifications

• 4 year degree preferred
• Previous experience in Property Management a must
• Previous supervisory skills required
• Requires good computer skills with emphasis on Microsoft Word and property management software, and prefer some experience in Excel
• Must have real estate license or obtain within 120 days of employment if required by state law
• Good organizational skills
• A basic understanding of accounting principles and office administration
• Ability to communicate effectively
• Must be team oriented

#vg

Additional Information

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.

Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.

 

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CEO of Village Green
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Diane Batayeh
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Average salary estimate

$52500 / YEARLY (est.)
min
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$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager, Village Green

At Village Green, we're on the lookout for a dynamic Assistant Manager to be a vital part of our thriving community in Orland Park, IL! If you're someone who thrives in a supportive role and has a knack for organization, this position could be your perfect match. The Assistant Manager plays a crucial role in supporting the Property Manager with day-to-day operations, with a special focus on account receivables and leasing. Your responsibilities will include maintaining solid relationships with residents and colleagues, as well as ensuring our accounts receivables stay on track—keeping our delinquency goal at an impressively low rate of less than 0.005%. You’ll take charge of daily tasks such as applying payments, managing ledgers, and even writing up notices for any residents in need of a gentle reminder. In the absence of the Property Manager, you’ll step up to ensure everything runs smoothly, so strong leadership skills are essential. If you have a background in Property Management, a keen understanding of accounting principles, and excellent communication skills, this is the opportunity to showcase your talents in a friendly and growing environment. We also value team players who can navigate property management software and perhaps even have some Excel experience. Join us in making our community the best it can be, and take your career to the next level as part of the Village Green family!

Frequently Asked Questions (FAQs) for Assistant Manager Role at Village Green
What are the responsibilities of an Assistant Manager at Village Green?

The Assistant Manager at Village Green is responsible for supporting the Property Manager with day-to-day operations. Key responsibilities include maintaining accounts receivable, establishing positive relationships with residents, managing property management software, and overseeing lease renewals. This role is crucial to ensure that our community functions smoothly and efficiently.

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What qualifications do I need to become an Assistant Manager at Village Green?

To qualify for the Assistant Manager role at Village Green, candidates should ideally have a four-year degree. Previous experience in Property Management is essential, along with supervisory skills and good computer proficiency, particularly in Microsoft Word and property management software. Additionally, individuals must have a real estate license or obtain one within 120 days of employment if required by state law.

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How does the Assistant Manager contribute to financial operations at Village Green?

As an Assistant Manager at Village Green, you'll play a pivotal role in maintaining our financial health. This includes managing accounts receivables, applying payments to resident ledgers, conducting daily bank deposits, and following up on any outstanding balances to keep our delinquency rates low. A strong grasp of basic accounting principles will certainly help in this vital area.

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What is the work environment like for an Assistant Manager at Village Green?

At Village Green, the work environment is friendly and collaborative. The Assistant Manager works closely with residents, the Property Manager, and various vendors, fostering a community spirit. With a focus on teamwork and effective communication, you'll find that everyone is dedicated to making the community a wonderful place to live.

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What opportunities for career growth does Village Green offer for Assistant Managers?

Village Green is committed to the growth of its employees. As an Assistant Manager, you can gain valuable experience and skills that may lead to advancement opportunities within property management. The company values initiative and leadership, with pathways available for those looking to step into a Property Manager role in the future.

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What software skills are necessary for an Assistant Manager at Village Green?

Proficiency in property management software is essential for an Assistant Manager at Village Green. Familiarity with Microsoft Word is a must, as well as a basic understanding of Excel. These skills will help you manage daily tasks efficiently, from processing applications to maintaining accurate resident records.

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How does Village Green ensure a drug-free workplace for Assistant Managers?

Village Green is dedicated to maintaining a drug-free workplace. As part of the hiring process, all candidates for the Assistant Manager position are required to undergo pre-employment drug tests and physicals. Additionally, background checks are conducted prior to employment, ensuring a safe and compliant working environment.

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Common Interview Questions for Assistant Manager
Can you describe your experience in property management?

When answering this question, highlight your previous roles in property management, focusing on specific responsibilities you handled, such as lease management, tenant relations, or financial oversight. Use concrete examples to illustrate your achievements and how they align with the responsibilities of the Assistant Manager role at Village Green.

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How do you handle conflicts or complaints from residents?

Discuss your approach to conflict resolution, emphasizing your communication skills and ability to empathize with residents. Share a specific scenario where you successfully resolved a complaint, ensuring you detail the steps you took to achieve a positive outcome.

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What strategies do you use to keep accounts receivable on track?

Explain your methods for managing accounts receivable, such as setting up a reminder system for payments, following up promptly with residents, and maintaining accurate records. Highlight any successful outcomes you've achieved in reducing delinquency rates in previous positions.

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How do you prioritize tasks in a busy property management environment?

Share your time management techniques, such as creating a daily checklist, categorizing tasks by urgency, or using property management software to track progress. Providing an example where effective prioritization led to successful completion of projects can strengthen your answer.

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What steps do you take to ensure effective communication with your team?

Illustrate your communication strategy, which might involve regular meetings, clear documentation, or using software tools to enhance team collaboration. Provide a real-life example where your approach improved team dynamics and contributed to positive outcomes.

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How would you assist in a lease renewal program?

Discuss your understanding of lease renewal processes and how you would administer such a program effectively. Mention your experience in tracking lease dates, communicating with residents about renewals, and ensuring compliance with legal requirements.

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What do you consider when inspecting move-outs for security deposit reconciliation?

Explain the criteria you use for inspecting move-outs, such as documenting the condition of the apartment, comparing it with move-in records, and identifying any potential chargeable repairs. Demonstrate your attention to detail and fairness in your approach to security deposit assessments.

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Why do you think having a real estate license is important for an Assistant Manager?

Discuss the advantages of having a real estate license, which may include a deeper understanding of property laws, the ability to negotiate effectively, and ensuring compliance with state regulations. Highlight how this knowledge can enhance your effectiveness as an Assistant Manager at Village Green.

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Can you describe your experience with property management software?

Be honest about the property management software you have used and your level of proficiency. Highlight specific functions you are familiar with, such as handling tenant applications, managing accounts, and generating reports, and express a willingness to learn new systems if needed.

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What motivates you to work in property management?

Share your passion for enhancing community living experiences and your enjoyment in helping residents with their needs. Emphasize any personal values or experiences that have shaped your career choice, and discuss how that motivation drives your approach as an Assistant Manager.

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Full-time, on-site
DATE POSTED
November 27, 2024

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