Urgently Need Global CRM Manager (Remote) in Greenville, NC

Job title: Global CRM Manager (Remote)

Company:

Job description: Job Title Global CRM Manager (Remote)

Job Family

Job Description

Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Global CRM Manager (Remote).

What you will do as a Global CRM Manager:
• Lead the Global CRM team in all change and maintenance requirements within Salesforce.com.
• Apply advanced application design and data modeling skills to lead design and development initiatives related to CRM process and functionality.
• Understand and follow the complete requirements of System Development Life Cycle and assure alignment with business requirements. Maintain existing systems to standards agreed with specific business community using the CRM product.
• Ensure enhanced changes to business processes, policies, and information systems are delivered by working as a liaison among business stakeholders to elicit, analyze, communicate, and validate requirements.
• Execute strategy, process redesign and improvement activities, including incorporating “best practices” approaches specifically to CRM.
• Provide project leadership ensuring that project deliverables are met according to specifications and to the satisfaction of the customer.
• Enhance team performance related to defining system requirements and supporting CRM users. Mentor team effectively to service and support business and dealer partners. Maintain a service and support level that exceeds customer expectations.
• Understand Regulatory Compliance to recommend and deliver leading edge solutions that are in strict alignment with all HYG and Government regulatory requirements.

What you will need as a Global CRM Manager:
• BA degree in related field
• 8-10 years of experience
• People management experience
• Salesforce.com or equivalent CRM administrator
• Proven project management experience
• Effective written and verbal communication skills
• Good problem-solving and analytical skills
• Exposure to sales and sales enablement solutions and processes through on the job experience
• Customer focused individual with appreciation of global cultural differences

Who We Are

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks that are transforming the way the world moves materials. As a leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer:

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-RAH

#LI-REMOTE

Job ID JC527

Employment Type Full time

Work Hours

Travel Required 1-10%

Primary Location HYG US Greenville, NC (Headquarters)

Address 1400 Sullivan Drive

Zip Code 27834

Field-Based No

Relocation Assistance Available No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.