Front Office Coordinator, Primary Care
Company Description
At Shore Medical Group, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.
Job Description
General Summary
Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
- Calls patients to verify appointments.
- Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
- Schedules patients for physician visit. Maintains and updates appointment calendars.
- Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
- Notifies clinical personnel of patient arrival.
- Maintains entry log of incoming visitors.
- Processes and delivers departmental mail.
- Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
- Tracks down labs on patients and follows up with lab companies when errors occur.
- Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
- Pulls and prepares charts for current and follow-up appointments.
- Processes and maintains medical records in accordance with records protocols.
- Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
- Performs other duties as assigned.
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) is required.
- One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
- Certification in scheduling and registration preferred.
Knowledge, Skills and Abilities
- Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
- Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
- Prior experience and demonstrated competence with patient or customer information systems.
- Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $17.00-$20.80
Other Compensation (if applicable):
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Shore Medical Group, we’re on the lookout for a dedicated Front Office Coordinator in Primary Care to join our vibrant team in Easton, MD. This role is all about keeping our clinical operations running smoothly and ensuring that our patients feel welcomed and cared for from the very first moment they step through our doors. As a Front Office Coordinator, you'll be the heartbeat of our office. Your day-to-day responsibilities will include everything from managing phone calls and scheduling patient appointments to confirming insurance information and collecting co-pays. You’ll foster a welcoming atmosphere as you greet patients, verify their details, and engage with both visitors and clinical staff. You'll also play a vital role in maintaining an efficient office flow by tracking lab results and preparing examination rooms, ensuring each visit is as comfortable and efficient as possible. Think of this role as being the glue that holds our front-line operations together, allowing our medical professionals to focus on providing the highest quality care to our patients. Balancing clerical duties with a genuine passion for people is key, and we can’t wait for you to make your mark on our team. If you thrive in a collaborative and fast-paced environment, this is your opportunity to grow and contribute positively to the lives of our patients and their families.
We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...
379 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
