Nordic Speaking Customer Support for Online Travel - Remote in Greece

Patrique Mercier Recruitment is excited to present an incredible opportunity for Nordic Speaking Customer Support Representatives for Online Travel Services, with the convenience of working remotely from Greece. As a key team member, you will assist Nordic-speaking customers with their travel needs, spanning inquiries related to bookings, itineraries, and travel advice. If you are passionate about travel and customer service, this could be your next great career move!

Responsibilities

• Provide first-class customer support to Nordic-speaking clients through phone, email, and live chat regarding online travel services.
• Assist customers with booking inquiries, changes to travel plans, and questions about travel products.
• Resolve customer issues and complaints efficiently to ensure a positive user experience.
• Maintain accurate records of customer interactions and transactions within the CRM system.
• Collaborate with internal teams to ensure effective service delivery and prompt issue resolution.
• Stay informed about travel trends, destinations, and product offerings to provide valuable assistance to customers.

• Fluency in a Nordic language (Swedish, Norwegian, Danish, Finnish) and English; additional languages are a benefit.
• Experience in customer service, particularly in the online travel or tourism industry.
• Excellent communication and problem-solving skills.
• Ability to manage multiple inquiries effectively and work under pressure.
• Familiarity with CRM systems and basic office software applications.
• A strong passion for travel and a commitment to delivering excellent customer service.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras