Voice and Video Conferencing Technician

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Voice and Video Conferencing Technician to join our UniQue team!

What will you be bringing to the team?

• Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off-the-shelf (COTS) technologies and software in the collaboration area.
• Ensure healthy and functional backend environment providing to the devices end users consume the services with the security and functional requirements.
• Improve the fault tolerance and disaster recovery of the IT systems by implementing continuous service improvement initiatives, thus enhancing the overall business continuity.
• Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures.
• Provide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains
• Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls)
• Perform root cause analysis in order to reduce repeating/recurring technical issues
• Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).
• Implement security measures (patches, updates, etc..) on the systems manually.
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert
• Bring the backend systems (and if software exists also frontend devices) to the latest software version
• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures
• Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
• Identify and provide opportunities for continuous service improvements.

What do you need to succeed in this position?

• At least 4 years of specific expertise in similar positions
• Strong knowledge of Cisco Voice Technologies, Cisco OS, Diagnose and resolve technical issues, support software and basic associated network-related problems.
• Knowledge of managing call distribution lists, voice mailboxes, ISDN, TDM technologies, troubleshooting on Legacy TDM PABX integration to Cisco Voice Technologies, specific experience on Alcatel PABXs and their integration/connection/troubleshooting
• Experience with military voice and data systems
• Operating within an ITIL framework, using BMC ITSM/SDE ticketing platform
• Experience in the installation, configuration, maintenance and troubleshooting of end-user equipment consisting of Cisco VoIP, Alcatel PABX phones, Poly VTC devices, several different vendors' TVs and beamers.
• Knowledge in troubleshooting basic to complex network issues (including boundary protection devices) on servers and end devices (phones, VTC equipment, etc..); Splunk log monitoring and analysis; Troubleshooting network protocols and point-to-point tunnelling mechanisms when needed.
• Knowledge and experience either working with or being in the military IT capacity specialized in service tools (Voice, Video Conference, PABXs etc..)
• Knowledge and experience either working with or being in a remote support unit IT capacity specialized in real-time services (Voice, Video Conference, etc..)
• A valid security clearance at NATO COSMIC TOP SECRET level is required
• Fluency in English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.