IT Operations Specialist

Who are we?

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

As an IT Operations Specialist, you will:

• Primarily work on-site, with the option to work remotely 1 day per week, subject to manager approval

• Be the primary support point of contact for the New York Cohere office

• Provide first response for all IT support requests globally during your shift

• Navigate changing priorities. You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices

• Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.)

• Work cross-functionally with internal teams to help onboard and offboard employees

• Order and track laptop shipments globally going to all new hires

• Oversee our in-office networking and AV requirements and continually work to improve and optimize our current setup

• Document and update IT procedures and SOP’s as required

• Provide 1st level support to the office wifi networks (routers/switches, WAPs)

You may be a good fit if:

• You have strong Mac, Google Workspace, and Slack support experience

• You have strong Okta knowledge (preferably Okta Certified Professional/Administrator)

• You have experience with Cloud Platforms (ie. AWS, GCP Azure)

• You have experience with scripting languages such as Python and/or Google Apps Manager

• You have solid understanding of Networking concepts

• You’re a tinkerer and love working with all kinds of technology

• You’re experienced with supporting Google Meet, and room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches)

• You love hands-on work and look forward to helping your teammates solve technical challenges

• You’re organized, thoughtful, and are eager to support and help train your customers

• You’re a clear communicator, interested in creating processes to improve overall operational efficiency

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Full-Time Employees at Cohere enjoy these Perks:

🤝 An open and inclusive culture and work environment 

🧑‍💻 Work closely with a team on the cutting edge of AI research 

🍽 Weekly lunch stipend, in-office lunches & snacks

🦷 Full health and dental benefits, including a separate budget to take care of your mental health 

🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

🏙 Remote-flexible, offices in Toronto, New York, San Francisco and London and co-working stipend

✈️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.