Informal Messaging and Collaboration Services Technician

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Informal Messaging and Collaboration Services Technician to join our UniQue team!

What will you be bringing to the team?

• Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off-the-shelf (COTS) technologies and software in the collaboration area.
• Ensure healthy and functional backend environment providing to the devices end users consume the services with the security and functional requirements.
• Improve the fault tolerance and disaster recovery of the IT systems by implementing continuous service improvement initiatives, thus enhancing the overall business continuity.
• Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures.
• Provide prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and (in some cases) Level 3 support and end users on all security domains
• Liaise with other teams in troubleshooting technical issues at various levels (network, backend, frontend, firewalls)
• Perform root cause analysis in order to reduce repeating/recurring technical issues
• Implement approved service requests and change requests (e.g. creation of new resources/configuration items, alteration of existing resources/configuration items).
• Implement security measures (patches, updates, etc..) on the systems manually.
• Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert
• Bring the backend systems (and if software exists also frontend devices) to the latest software version
• Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures
• Continuously improve the quality and efficiency of IT services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
• Identify and provide opportunities for continuous service improvements.

What do you need to succeed in this position?

• At least 4 years of specific expertise in similar positions
• Strong knowledge of windows server OS, Diagnose and resolve technical issues, support software and basic associated network related problems.
• Knowledge of Active Directory (AD, User Accounts, Mailboxes)
• Knowledge of managing distribution lists, mailboxes, group and functional mailboxes, user and computer objects, handling remote access groups, creating and maintaining AD objects, performing routine administrative tasks. Assisting in the creation, modification, and maintenance of Skype to enforce settings across user devices.
• Knowledge and experience on managing the MS Exchange infrastructure, databases; migrations of mailboxes and databases between networks and platforms
• Certificate management of MS Exchange platforms; Mailflow management of the existing e-mail infrastructure
• Knowledge and experience on managing the MS Skype for Business infrastructure, and MS SQL databases
• Knowledge of basic concepts of cloud productivity solutions (Office 365, Teams); Management interface and PowerShell for O365 platform;
• Experience with desktop client administration
• Knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis
• Installing software packages, managing OS upgrades, and applying monthly patch updates across all server platforms
• Knowledge and experience either working with or being in the military IT capacity specialized on service tools (MS Exchange, SfB, etc..)
• Fluency in English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.