Financial Service Representative -Richmond Branch

At Travis Credit Union, a Financial Service Representative is responsible for managing member relationships, providing professional financial advice, and delivering top-notch service. They engage in meaningful conversations to understand members' financial goals and assist them in using various products and services offered by the credit union.

To qualify for the Financial Service Representative role at Travis Credit Union, candidates should possess at least a high school diploma or equivalent. Previous retail sales experience is preferred, along with strong math skills, proficiency in MS Office, and a passion for helping others.

Financial Service Representatives at Travis Credit Union typically work Monday through Friday from 9:30 AM to 6:00 PM, with Saturdays from 9:30 AM to 2:30 PM. There may be flexibility required for schedule adjustments including Saturday shifts.

Travis Credit Union offers a clear career path for Financial Service Representatives. Starting as an Associate FSR, individuals can advance to a Financial Service Representative with sufficient experience, and then to a Senior FSR, depending on their career development and performance.

The compensation for the Financial Service Representative position at Travis Credit Union varies based on experience, with starting hourly rates ranging from $24.26 to $29.97. Higher advancement levels come with increased pay based on qualifications and tenure.

Financial Service Representatives at Travis Credit Union enjoy a robust benefits package, including competitive medical, dental, and vision insurance, a 401(k) with an employer match, vacation policies, and specific employee perks such as loan and credit card discounts.

Travis Credit Union is committed to the professional growth of its Financial Service Representatives by promoting teamwork and providing resources that help individuals learn and develop. Ongoing training, mentorship, and engagement in community events are all part of this support system.

When building relationships with members, I would take a proactive approach by engaging in open conversations focused on their needs and goals. Listening actively and providing personalized financial advice can foster trust and loyalty, which are crucial in this role.

In handling a member's complaint, I would first listen attentively to their concerns, empathizing with their situation. Next, I would seek to clarify the issue and provide a timely, accurate resolution by utilizing TCU’s policies and resources effectively, ensuring the member feels valued throughout the process.

A Financial Service Representative should be well-versed in consumer and business deposit accounts, loans (consumer, mortgage, and small business), cash management services, and digital solutions. Having comprehensive knowledge of these products allows for effective member assistance.

In my previous roles, I prioritized team collaboration by openly sharing knowledge and seeking to support my colleagues. Organizing regular team meetings to discuss goals and challenges helped us work together more effectively and meet our objectives as a cohesive unit.

To manage tasks in a fast-paced banking environment, I would create a structured to-do list, prioritizing urgent transactions and member assistance first. Regularly reassessing my tasks throughout the day helps optimize my time and ensure all member needs are met efficiently.

To initiate a financial conversation, I would first introduce myself warmly and inquire about the member’s experience with TCU. Following that, I would ask meaningful questions about their financial goals, ensuring I create a comfortable atmosphere for them to share their needs.

I stay informed about changes in financial regulations by subscribing to industry publications, attending training sessions offered by TCU, and actively participating in relevant online forums. This ongoing education is essential to provide knowledgeable service and maintain compliance.

Travis Credit Union’s commitment to community engagement, exceptional member service, and personalized financial advisory support distinctly sets it apart. The focus on building long-term relationships through education and tailored solutions truly enhances the member experience.

To ensure compliance with banking regulations, I would familiarize myself with all relevant policies and procedures at TCU. Daily adherence to these guidelines, along with regular training and awareness of updates, would be pivotal in maintaining a compliant and safe banking environment.

In handling multiple member inquiries, I prioritize by assessing the urgency of each request. I would address the most pressing needs first, providing concise information as necessary, and assure each member that I will return to them promptly to ensure thorough assistance.