Tier 1 Help Desk Engineer

Job Summary

A company is looking for a Tier 1 Help Desk Engineer - Remote.

Key Responsibilities

• Respond to client inquiries and technical support requests via phone, email, and ticketing systems
• Troubleshoot and resolve basic hardware, software, and network issues for various devices
• Document all client interactions and escalate complex issues to higher support tiers as needed

Required Qualifications

• 2+ years of experience in a help desk, IT support, or customer service role
• Foundational knowledge of Windows and Mac operating systems
• Familiarity with Microsoft 365, Active Directory, and common business applications
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• High school diploma or equivalent required; IT certifications preferred