Security Customer Experience Engineer

Job Summary

A company is looking for a Security Customer Experience Engineer II.

Key Responsibilities

• Utilizes engineering tools and customer feedback to identify product issues and track customer incidents
• Conducts health checks and provides guidance on product deployment and configuration
• Collaborates with internal teams to resolve customer issues and improve product features

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or related field AND 2+ years of experience in technology, cloud, technical support, or customer experience engineering
• 2+ years of hands-on experience with Microsoft Defender for Endpoint or similar environments
• 1+ years of project management experience
• Ability to meet security screening requirements
• Equivalent experience may be considered in lieu of formal education