Slovenian Speaking Customer Service for Online Streaming Service Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Slovenian Speaking Customer Service Representative for the Online Streaming Service Department. In this role, you will play a vital part in providing outstanding support to our Slovenian-speaking customers as they navigate their streaming experience. Your ability to communicate effectively and provide solutions will help enhance customer satisfaction and loyalty to our platform. You will handle inquiries regarding account management, content availability, and technical support while ensuring that each interaction reflects our commitment to excellence. Joining our team means becoming part of a forward-thinking company that values creativity, growth, and collaboration. If you are passionate about entertainment and dedicated to providing exceptional customer service, we invite you to apply for this exciting opportunity.

Responsibilities

• Provide high-quality customer service to Slovenian-speaking customers via email, phone, and chat.
• Assist customers with account setup, subscription inquiries, and troubleshooting issues.
• Educate customers about new content, features, and promotional offers available on the platform.
• Document customer interactions accurately in the CRM system.
• Identify trends in customer inquiries and provide suggestions for service improvements.
• Engage with cross-functional teams to resolve technical issues and enhance user experience.
• Maintain a positive and professional demeanor in all customer interactions.

• Fluency in Slovenian and English, both written and spoken.
• Previous experience in customer service, preferably in the entertainment or technology sectors.
• Strong communication skills and a customer-focused attitude.
• Ability to troubleshoot technical issues effectively and efficiently.
• Proficiency in using CRM software and online support tools.
• Good time management skills and ability to work independently in a remote environment.
• Passion for streaming services and knowledge of television and film content is a plus.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...