Nordic Speaking Customer Support for Transportation Services Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Nordic Speaking Customer Support representative to join our Transportation Services Department. This position offers a unique opportunity to work within a dynamic and supportive team, providing exceptional customer service to our clients in the Nordic region. You will be the frontline liaison between the company and customers, ensuring that inquiries and issues are resolved efficiently and effectively. Your role will involve assisting customers with a variety of transportation-related concerns, from booking and scheduling to troubleshooting and technical support. As a pivotal link in the customer service chain, you will play a crucial role in maintaining and enhancing the customer experience. We are looking for an energetic individual who is passionate about customer service and has a knack for communication. If you are fluent in one of the Nordic languages and have a desire to work in a vibrant and rapidly evolving industry, this could be the perfect opportunity for you. Come and be a part of an organization that values innovation, teamwork, and excellence in service.

Responsibilities

• Provide excellent customer support via phone, email, and chat in a Nordic language.
• Assist customers with transportation bookings, scheduling, and queries.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain a high level of product knowledge to offer informed support to customers.
• Document all customer interactions and maintain detailed records of inquiries.
• Collaborate with other departments to ensure a seamless customer experience.
• Contribute to the improvement of internal processes and customer service standards.

• Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) is essential.
• Strong verbal and written communication skills in English.
• Experience in customer service or a related field is preferred.
• Ability to work independently as well as part of a team.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using customer support software and tools.
• A positive attitude and a desire to help customers succeed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...