Nordic Speaking Customer Service for Telecommunications Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Nordic Speaking Customer Service Representative for our Telecommunications Department. In this pivotal role, you will be the frontline communicator, responsible for providing exceptional support to our clients and customers in the Nordic region. Your fluency in Nordic languages combined with your passion for customer service will be essential in ensuring that clients receive accurate information and timely assistance. The ideal candidate will thrive in a fast-paced environment where problem-solving and effective communication are paramount. We believe in fostering a supportive work culture focused on collaboration and growth. This position offers an exciting opportunity for individuals who enjoy engaging with customers and those who are looking to take their career to the next level within the telecommunications sector. You will play a critical role in building strong relationships and ensuring customer satisfaction, embodying the values of The House of Mercier while contributing to our client’s success.

Responsibilities

• Act as the first point of contact for customer inquiries via phone, email, and chat in Nordic languages.
• Provide accurate information regarding telecommunications products and services to customers.
• Troubleshoot and resolve customer issues in a timely manner while ensuring a positive experience.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with other departments to escalate issues as necessary for further resolution.
• Assist in the onboarding of new customers and provide guidance on product usage and features.
• Gather customer feedback and report trends or common issues to management for continuous improvement.

• Fluency in Nordic languages such as Swedish, Danish, or Norwegian is essential.
• Proven experience in a customer service role, preferably within the telecommunications sector.
• Strong verbal and written communication skills in both Nordic and English.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks together.
• Problem-solving skills with a customer-oriented mindset.
• Familiarity with customer service software and tools, including CRM systems.
• A flexible schedule and willingness to work in shifts as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...