Onboarding Operations Specialist, Experience Curriculum (Temp)

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban Notable Capital, and others.

Who You Are

Education products are critical to the future of brightwheel. We are committed to providing solutions for schools, parents and teachers that free up their time to focus on providing high quality education to every child. As an Education Onboarding Specialist, you are passionate about early childhood education and believe that curriculum plays a critical role in supporting teachers and enhancing student development. You thrive in environments where you can directly contribute to the success of schools by providing hands-on support and guidance to help them implement Experience Curriculum effectively.

You excel at fostering positive relationships with administrators and teachers, providing them with the training and resources they need to be successful. You understand that change can be challenging, and you are skilled at motivating educators to adopt new methods, patiently walking them through the curriculum, and ensuring they feel confident every step of the way.

You are comfortable working in a dynamic, fast-paced environment and can manage multiple customer interactions simultaneously. You’re proactive in identifying potential obstacles and finding creative solutions. You analyze customer feedback and data to continuously improve the onboarding experience and support the team in delivering impactful results.

You’re collaborative, adaptable, and excited to be part of a growing team that’s making a real difference in early childhood education. Most importantly, you’re driven by the desire to help educators and schools unlock the full potential of the Experience Curriculum to foster joyful learning experiences for young children.

• Support new customers using Experience Curriculum, ensuring they feel confident and equipped to implement the lessons in their classrooms.
• Manage a portfolio of curriculum customers, prioritizing outreach and follow-ups to ensure successful implementation of Experience Curriculum across different age groups and program types.
• Overcome customer objections and challenges by providing reassurance, personalized solutions, and highlighting the benefits of integrating the curriculum into the classroom.
• Serve as a product expert on Experience Curriculum, assisting with onboarding while also collaborating with cross-functional teams to ensure a smooth customer experience at all stages of the customer journey
• Continuously gather and analyze customer feedback, identifying areas for process improvement and working closely with the Education team to refine onboarding resources and practices.
• Collaborate with the Education team on additional projects to support the broader goals of curriculum adoption and customer success.
• Maintain detailed records of customer interactions, ensuring that key information is tracked to measure onboarding success and inform future improvements.
• Act as an advocate for the customer, proactively anticipating needs, solving problems, and ensuring a positive experience with the Experience Curriculum.

• 2+ years of customer success, sales, and/or account management experience
• Associate’s degree, Bachelor's degree, or comparable professional experience
• A proven track record in onboarding new customers is a plus
• Experience in Early Education/Curriculum Instruction is a plus
• Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
• Ability to create urgency and motivate people to launch with brightwheel
• Excellent collaboration, organization, time-management, and prioritization skills 
• Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
• Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus.
• Great attention to detail - nothing can slip through the cracks when we’re supporting our customers
• Patience and empathy while teaching customers or handling tricky customer situations
• Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
• Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom
• Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred

Equity & Ownership:

We believe in empowering our employees as stakeholders in brightwheel’s success. As an equity holder, your financial upside grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

Premium Benefits & Wellness Support:

We want our team members and their families to thrive. We support this through:

Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families 

--Generous Paid Parental Leave for growing families

--Flexible Paid Time Off (PTO) to recharge and relax

--401(k) Enrollment to help you plan for the future

--Monthly Wellness & Productivity Stipend to support your well-being

Work-Life Flexibility:

We are a fully remote company, giving you the flexibility to work from where you thrive. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.