Japanese Speaking Technical Support for Luxury Vehicles - Remote in Greece

The House of Mercier is a renowned recruitment agency that specializes in matching exceptional talent with outstanding career opportunities throughout Europe. We are currently seeking a Japanese Speaking Technical Support Specialist to provide expert assistance for luxury vehicles in a remote role based in Greece. In this position, you will play a pivotal role in delivering high-quality technical support to our Japanese-speaking customers who own luxury vehicles. Your superb communication skills and technical expertise will enable you to troubleshoot issues effectively and provide valuable insights, ensuring an unparalleled customer experience. If you have a passion for automobiles and technology, and you thrive in a dynamic and remote working environment, we would love to hear from you!

Responsibilities

• Deliver outstanding technical support to Japanese-speaking customers via phone, email, and online chat.
• Diagnose and resolve a range of technical issues related to luxury vehicles.
• Maintain accurate records of customer interactions and support cases in our customer relationship management (CRM) system.
• Educate customers on vehicle features, operational guidelines, and maintenance best practices.
• Collaborate with technical teams and stakeholders to resolve complex inquiries and provide feedback on customer needs.
• Create and update support documentation and resources in Japanese to assist customers.
• Conduct follow-ups with customers to ensure satisfaction and address any lingering concerns.

• Fluency in Japanese and English, both written and spoken.
• Experience in technical support, customer service, or automotive industries is preferred.
• Strong analytical skills and problem-solving ability.
• Excellent communication and interpersonal skills to support diverse customer needs.
• Familiarity with customer support software and ticketing systems.
• Ability to work independently in a remote environment and manage time effectively.
• A strong understanding of luxury vehicles and automotive technology is highly desirable.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....