Resident Advocate (On Call)
- Work with the Program Manager to provide quality service delivery to all shelter clients.
- Maintain supervision of clients and of shelter property at all times.
- Articulate and enforce program and facility rules and procedures clearly and consistently with all clients.
- Serve meals utilizing ServSafe protocols.
- Facilitate client chores.
- Clean facility areas, strip beds, clean linens and restock cleaning supplies.
- Update client Housing & Employment Board.
- Model a kind, compassionate, customer service philosophy in all interactions with clients and other staff.
- Manage a comprehensive intake process ensuring that each new shelter client completes all intake paperwork and is fully knowledgeable of shelter policies and procedures.
- Partner with the Program Manager to co-facilitate Shelter Resident House Meetings twice a month documenting meeting notes, when on-duty.
- Attend all monthly Shelter Staff Meetings.
- Attend all Insight Housing All Staff Meetings.
- Participate in all Emergency Drills when on-duty.
- In collaboration with the Shelter Program Manager, ensure HMIS Data Quality when entering all client notes.
- Submit timely and comprehensive log entries, Critical Incident Reports and other documents, as needed.
- Read all Insight Housing -related emails to remain current on all important notices and requests.
- Attend all Shift Change Cross-Over Meetings.
- In collaboration with the Shelter Program Manager and Shelter Housing Case Manager, provide input on client Housing Plans and service activities.
- Maintain client file notes per agency and contract standards of confidentiality.
- Work to accomplish all Key Performance Indicators (KPIs).
- Provide emotional support, empathy, problem solving, information and referral, mediation, crisis intervention and advocacy.
- Understand and follow all shelter procedures as stated in the Insight Housing Shelter Policy & Procedures Manual.
- Adhere to all Alameda County Shelter Standards.
- Attend and participate in all meetings and trainings as assigned.
- Complete and submit timesheets in a timely and accurate manner.
- Work within the framework of Insight Housing’s Code of Conduct.
- Perform other tasks as assigned.
- High school preferred
- Ability to complete CPR/First Aid Training.
- Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Prior Customer service experience in any industry will be considered.
- Lived experience strongly preferred and will be valuable.
- Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues, and to trauma-informed approach to care for individuals.
- Knowledge of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
- Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
- Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
- Capable of working independently and as part of a team.
- Good verbal and written communication skills a plus.
- Good interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
- Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines.
- Ability to maintain professional conduct, attitude, and appearance at all times.
- Must be able to receive and maintain criminal records clearance.
- Must be able to obtain TB clearance.
- Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
- Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
- May be occasionally required to stoop, kneel, or crouch.
- May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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If you're looking for an opportunity that makes a real difference, consider joining Insight Housing as a Resident Advocate (On Call). We’ve been at the forefront of providing housing solutions for over 50 years, ensuring that those in need can find a safe and affordable home. As a Resident Advocate, you'll play a pivotal role in our Men’s Shelter Program, supporting homeless men and veterans in their journey towards stability. You’ll be working flexible shifts, contributing to a 24-7 shelter environment that's about more than just providing a roof; it’s about creating a warm, supportive atmosphere where individuals can thrive. Your responsibilities will include supervising clients, serving meals, facilitating chores, and ensuring that everyone feels safe and valued. With duties that range from managing intake processes to participating in crucial shelter meetings, you'll be integral in maintaining the high standards of care we pride ourselves on. This role requires compassion, excellent communication skills, and the ability to handle challenging situations gracefully. If you have a passion for helping others and are looking for a fulfilling job that respects your time and effort, this is the perfect position for you. Insight Housing is all about teamwork, and we believe in a supportive work environment where everyone brings something unique to the table. Join us in our mission to ensure that everyone in our community has a home that they can call their own.
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