Italian Speaking Customer Service Agent Automotive

The House of Mercier is looking for an Italian Speaking Customer Service Agent specializing in the automotive industry. In this pivotal role, you will provide outstanding support to our Italian-speaking customers regarding their automotive inquiries and service needs. Your expertise and customer-centric approach will ensure that clients receive accurate information and efficient assistance, leading to their satisfaction and loyalty. If you are passionate about cars and dedicated to delivering top-notch customer service, we want to hear from you!

Responsibilities

• Deliver exceptional customer service to Italian-speaking clients via phone, email, and live chat, addressing inquiries related to automotive products and services.
• Assist customers with vehicle-related questions, service bookings, and resolving issues they may encounter.
• Document customer interactions and maintain detailed records of inquiries and resolutions in our database.
• Collaborate with automotive service teams and specialists to ensure prompt resolution of complex issues.
• Stay informed about automotive trends, products, and company services to provide knowledgeable assistance to customers.
• Meet and exceed performance metrics related to customer satisfaction and resolution efficiency.
• Participate in ongoing training sessions to enhance your customer service skills and automotive knowledge.

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, particularly within the automotive sector is preferred.
• Strong communication skills with a focus on providing customer-centric service.
• Problem-solving capabilities to effectively manage customer complaints and inquiries.
• Ability to work independently as well as in a collaborative remote team environment.
• Strong organizational skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays if needed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....