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Greek Speaking Customer Support Representative - Athens, Greece

Patrique Mercier Recruitment is thrilled to offer a wonderful opportunity for a Greek Speaking Customer Support Representative to join our team in Athens, Greece! If you are passionate about providing exceptional customer service and enjoy working in a dynamic and multicultural environment, this position might be the perfect fit for you.

In this role, you will be the first point of contact for Greek-speaking customers, assisting them with their inquiries and providing effective solutions. This position allows you to utilize your language skills and interpersonal talents while being immersed in the beautiful culture and history of Athens.

We are looking for motivated individuals who are dedicated to helping others and are ready for an exciting career journey. If you resonate with this opportunity, we would love to hear from you!


Responsibilities

  • Serve as the primary point of contact for Greek-speaking customers through various channels, including phone, email, and chat.
  • Provide accurate information regarding the company's products and services while efficiently resolving customer inquiries.
  • Ensure high levels of customer satisfaction through friendly and professional interactions.
  • Document all customer interactions accurately in the system.
  • Collaborate with colleagues to enhance service quality and the overall customer experience.
  • Stay updated on product knowledge and company policies to assist customers effectively.
  • Follow established procedures to ensure quality and compliance in service delivery.
  • Fluency in Greek and English, both written and spoken
  • Prior experience in customer support is an advantage, but not mandatory
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities with a focus on customer satisfaction
  • Ability to work independently and collaboratively within a team
  • Familiarity with customer service software and tools is preferred
  • Stable internet connection and home office setup
  • A positive attitude and willingness to learn and adapt
  • Flexibility to work various shifts as necessary

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
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What You Should Know About Greek Speaking Customer Support Representative - Athens, Greece, Patr​ique Mercier Recruitment

Patrique Mercier Recruitment is excited to present an incredible opportunity for a Greek Speaking Customer Support Representative in the vibrant city of Athens, Greece! If you're a person who thrives on delivering outstanding customer service and enjoys the rhythm of a multicultural work environment, this role could be your next big adventure. As a vital link for our Greek-speaking customers, you'll handle inquiries with grace, providing them with clear and effective solutions. You’ll find yourself at the heart of customer interactions, whether it’s over the phone, via email, or in chat. We pride ourselves on fostering a welcoming and supportive workplace, allowing you to shine as you immerse yourself in the beautiful culture and history of Athens. Plus, you'll benefit from a comprehensive training program and develop your skills further as part of our dedicated team. This is a unique chance to work with motivated individuals while enjoying perks like private health insurance, performance bonuses, and more. If you’re ready to make a difference in the lives of others and embark on an exciting career journey, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Greek Speaking Customer Support Representative - Athens, Greece Role at Patr​ique Mercier Recruitment
What does a Greek Speaking Customer Support Representative do at Patrique Mercier Recruitment?

As a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment, you'll serve as the primary contact for Greek-speaking customers. Your role involves assisting with inquiries through various communication channels and providing effective solutions to ensure great customer service.

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What are the qualifications for a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment?

To qualify as a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment, you need fluency in both Greek and English, excellent communication skills, strong problem-solving abilities, and a positive attitude. Prior customer support experience is a plus but not mandatory.

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What benefits can a Greek Speaking Customer Support Representative expect at Patrique Mercier Recruitment?

As a Greek Speaking Customer Support Representative, you can expect a range of benefits including private health insurance, performance bonuses, fully paid training, and the exciting opportunity to receive two additional salaries each year, all within a flexible and supportive work environment.

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How can I apply for the Greek Speaking Customer Support Representative position at Patrique Mercier Recruitment?

Applying for the Greek Speaking Customer Support Representative position at Patrique Mercier Recruitment is easy! Visit our website and submit your application online. We’re excited to learn about your passion for customer service and how you can contribute to our team!

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What is the work environment like for a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment?

The work environment for a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment is dynamic and multicultural. You will be part of a collaborative team that values communication and engages in training and development opportunities, ensuring a supportive atmosphere.

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What skills are important for success as a Greek Speaking Customer Support Representative?

Success as a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment hinges on strong communication and interpersonal skills, the ability to resolve problems efficiently, and a commitment to customer satisfaction. Being adaptable and eager to learn will also serve you well in this role.

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What types of inquiries will Greek Speaking Customer Support Representatives handle at Patrique Mercier Recruitment?

Greek Speaking Customer Support Representatives at Patrique Mercier Recruitment will handle a variety of inquiries related to the company's products and services. You will provide accurate information and solutions to enhance customer satisfaction, ensuring a seamless service experience.

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Common Interview Questions for Greek Speaking Customer Support Representative - Athens, Greece
How do you handle difficult customers as a Greek Speaking Customer Support Representative?

When handling difficult customers, it's important to remain calm and professional. Listen to their concerns with empathy, validate their feelings, and take the time to formulate a solution that meets their needs, showcasing your problem-solving skills.

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Can you give an example of how you provided excellent customer service in the past?

Share a specific example where you went above and beyond to assist a customer. Focus on how your actions positively impacted their experience and led to a favorable outcome, highlighting your commitment to customer satisfaction.

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What communication techniques do you use to ensure customer satisfaction?

Effective communication techniques include active listening, clear and concise messaging, and adapting your communication style to suit the customer. Use open-ended questions to gather more information and ensure their needs are fully understood.

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How do you prioritize your tasks in a fast-paced customer support role?

In a fast-paced customer support role, prioritize tasks based on urgency and impact. Utilize lists or customer management tools to stay organized, and always be mindful of ensuring that customer inquiries are addressed promptly.

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What steps do you take for continuous learning in customer service?

For continuous learning, I pursue feedback and actively seek out training opportunities. Keeping up to date with company policies and product knowledge as well as engaging in peer discussions can greatly enhance my ability to provide excellent service.

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Describe a scenario where you had to collaborate with a team to solve a customer issue.

Provide a specific instance where teamwork was crucial in resolving a customer issue. Discuss how you all communicated effectively and contributed collectively to arrive at a solution that satisfied the customer.

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How do you handle stress while managing multiple customer inquiries?

To handle stress, I take a structured approach by prioritizing inquiries and using short breaks to clear my mind. Effective time management and focusing on one task at a time helps me maintain a positive disposition, even during busy periods.

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What software tools are you familiar with in customer support?

Discuss any customer support software tools you are familiar with, such as CRM systems or ticketing software. Highlight your adaptability in learning new systems quickly and how they've contributed to improving efficiency in your past roles.

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Why do you want to work as a Greek Speaking Customer Support Representative at Patrique Mercier Recruitment?

Express your enthusiasm for customer service and your interest in joining Patrique Mercier Recruitment. Highlight how the company's values align with your career goals and your eagerness to contribute to a team centered around customer satisfaction.

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What makes you a great fit for the Greek Speaking Customer Support Representative role?

To convey your fit, discuss your language proficiency, customer service experience, and any relevant skills that align well with the expectations of the Greek Speaking Customer Support Representative role. Share your passion for helping others and being a part of a supportive team.

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Full-time, remote
DATE POSTED
November 28, 2024

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