German Speaking Fashion E-Commerce Support Agent - Athens

The House of Mercier is thrilled to offer an exciting opportunity for a German Speaking Fashion E-Commerce Support Agent to join our remote team based in Athens. As an essential part of our e-commerce support team, you will deliver outstanding customer service to our German-speaking clientele, helping them navigate their shopping journey with our exquisite fashion products. Your role will be pivotal in ensuring that our customers feel valued and supported throughout their experience with us. If you are passionate about fashion and have a knack for helping others, we want to hear from you!

Responsibilities

• Provide exceptional support to German-speaking customers regarding product inquiries, orders, and e-commerce processes.
• Communicate effectively through various channels, including email, live chat, and social media.
• Ensure customer issues are resolved in a timely and efficient manner, creating a positive shopping experience.
• Guide customers through our online store and promote our luxury fashion offerings.
• Maintain accurate records of customer interactions and feedback to enhance service delivery.
• Collaborate with the e-commerce team to gather insights and contribute to improvements in customer experience.
• Stay informed about product knowledge and emerging fashion trends to better assist customers.

• Fluency in German with strong written and verbal communication skills.
• Proficiency in English; knowledge of additional languages is a plus.
• Experience in customer service or e-commerce is highly desirable.
• Excellent interpersonal skills with a dedication to providing outstanding customer service.
• Ability to work autonomously in a remote environment while maintaining effective communication.
• Familiarity with e-commerce platforms and customer support tools is preferred.
• A passion for fashion and a good grasp of current trends are essential.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....