Inbound Customer Care Representative

Job Summary

A company is looking for an Inbound Customer Care Representative.

Key Responsibilities

• Handle inbound calls from customers, resolving inquiries related to hazard insurance, mortgage banking, and property loss
• Listen to customer concerns with empathy and provide effective resolutions
• Participate in special projects and adjust priorities as needed

Required Qualifications

• Minimum high school diploma or GED
• At least 2 years of experience in a customer-facing role
• Ability to adapt to change and work well in a fast-paced environment
• Experience with multi-tasking using technology
• Availability and flexibility to work varying schedules throughout the year