German Speaking Customer Service for Digital Asset Management - Athens, Greece

The House of Mercier is excited to announce a new position for a German Speaking Customer Service Representative specializing in Digital Asset Management, based in Athens, Greece. In this crucial role, you will provide dedicated support to our German-speaking clients, assisting them with inquiries about digital asset management solutions, troubleshooting issues, and ensuring a high-quality customer experience. Your proficiency in German and your interest in digital technology will be key to helping our customers maximize their use of our services. Join us and be part of a forward-thinking team!

Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and chat, addressing product inquiries and resolving issues.
• Assist customers with navigating our digital asset management software and troubleshooting any technical problems.
• Document all customer interactions, ensuring accurate case management and follow-up on unresolved inquiries.
• Collaborate with internal teams to escalate complex issues and ensure swift resolution for customers.
• Stay current with product updates, features, and the latest trends in digital asset management to provide informed assistance.
• Meet performance metrics related to customer satisfaction and timely resolution of customer issues.
• Engage in ongoing training to enhance your knowledge of digital asset management solutions and improve service skills.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, ideally within the digital technology or asset management sector.
• Strong communication and interpersonal skills.
• Technical aptitude and a genuine interest in digital solutions.
• Ability to work effectively in a team-oriented and remote work environment.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours, including weekends if required.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....