Finnish Speaking Customer Support for Transportation Services - Remote in Greece

The House of Mercier is thrilled to offer an opportunity for a Finnish Speaking Customer Support Representative for transportation services, with the flexibility of working remotely from Greece. In this role, you will be responsible for delivering exceptional support to customers using our transportation services, ensuring a seamless experience for users inquiring about bookings, services, and operational details. Your fluency in Finnish will enable you to communicate effectively and provide tailored assistance to our clients.

Responsibilities

• Provide customer support in Finnish via various communication channels, including phone, email, and live chat, addressing inquiries related to transportation services.
• Assist users in booking services, resolving issues, and guiding them through our offerings.
• Handle customer complaints and feedback with care and professionalism, striving for prompt resolutions.
• Maintain accurate records of customer interactions and inquiries in our CRM system.
• Collaborate with operational teams to ensure issues are escalated and resolved in a timely manner.
• Stay current on transportation service offerings and industry trends to deliver knowledgeable assistance.
• Participate in initiatives designed to improve the overall customer experience and satisfaction.

• Fluency in Finnish and English, both written and spoken.
• Experience in customer support or a similar field is preferred.
• Strong interpersonal skills and a dedication to delivering outstanding customer service.
• Ability to troubleshoot customer inquiries and provide effective solutions.
• Familiarity with transportation services and customer service software is a plus.
• Self-driven with the ability to work independently in a remote environment.
• A proactive and positive attitude towards enhancing customer satisfaction and loyalty.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....