Dutch Speaking Emergency Roadside Assistance

The House of Mercier is seeking a Dutch Speaking Emergency Roadside Assistant to join our dedicated team. In this crucial role, you will provide immediate assistance to Dutch-speaking motorists experiencing roadside emergencies. Your strong commitment to customer service and effective communication will be instrumental in ensuring that clients receive timely and efficient support during stressful situations. If you are passionate about helping others and excel in a fast-paced environment, we invite you to apply.

Responsibilities

• Respond quickly to emergency calls from Dutch-speaking clients in need of roadside assistance.
• Assess vehicle issues and provide effective solutions over the phone, including troubleshooting and coordinating towing services when necessary.
• Communicate with empathy and clarity, keeping customers informed throughout the assistance process.
• Accurately document all service calls and actions taken in accordance with company protocols.
• Collaborate with local service providers and emergency services to facilitate prompt assistance.
• Strive for high levels of customer satisfaction by delivering reliable and swift support.
• Stay informed about company guidelines, roadside assistance policies, and local regulations to provide knowledgeable service.

• Fluency in Dutch and English, both written and spoken; knowledge of additional languages is a plus.
• Previous experience in customer service, emergency response, or automotive services is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with a focus on customer care.
• Ability to work independently in a remote environment while effectively managing time and tasks.
• Proficient with computer systems and digital communication tools.
• Willingness to work flexible hours, including evenings, weekends, and holidays as necessary.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....