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Job details

Floor Supervisor

GAGE Cannabis is a vertically integrated cannabis operation with 20 dispensaries and 3 cultivation and manufacturing sites in Michigan and counting! GAGE’s award winning retail stores house many of the industry’s leading brands, providing customers with a best-in-class experience starting at a GAGE retail site all the way through to the premium cannabis they light. Come work with us and see why our patients and customers love coming in to their nearest Gage dispensary !


Gage Cannabis, Co (USA) (Pinnacle) is on a mission to become the leader in the cannabis segment for Cultivation, Processing and Provisioning.  We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is hydroponically grown in small batches with a focus on premium quality.   


This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. 


All benefits-eligible employees are provided the following benefits:
  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program


Physical Requirements:
  • Stand constantly
  • Walk frequently
  • Reach and twist/turn with hands and arms
  • Climb or balance and stoop, kneel, crouch or crawl
  • Frequently lift and/or move up to 20 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus


RESPONSIBILITIES
  • ·        Assist store manager in reaching all store objectives daily
  • ·        Ability to oversee all cash functions and perform all duties including opening and closing procedures
  • ·        Confident and making assertive decisions – the potential of being the only lead in building
  • ·        Consistently monitor and encourage team members to meet the companies service standards
  • ·        Proactive in solving customer concerns and escalations
  • ·        Committed to ensuring customer satisfaction
  • ·        Help promote a positive work environment and team morale
  • ·        Comfortable training new team members, including the ability to coach on KPIs and sales goals


QUALIFICATIONS
  • ·        Must be 21 years of age or older and be able to pass a background check
  • ·        High school diploma or GED required
  • ·        0-2 years of retail experience required; key holder experience preferred
  • ·        Trustworthy with highly confidential materials and information
  • ·        Minimum two years experience in retail customer service
  • ·        Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.
  • ·        Superior organizational skills, detail-oriented with the ability to work independently
  • ·        Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
  • ·        Strong verbal and written communication skills
  • ·        Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
  • ·        Trustworthy with highly confidential materials and information
  • ·        Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
  • ·        Must be comfortable following Covid-19 precautions 


Full Time, Hourly: Salary based on experience and successful interview. Full benefits and great growth opportunities.


Gage USA (Pinnacle) is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in Gage USA; however, only successful applicants will be contacted for an interview.  


*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.


EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.


Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

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CEO of TerrAscend
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What You Should Know About Floor Supervisor, TerrAscend

If you're passionate about the cannabis industry and have strong leadership skills, GAGE Cannabis in Edmore, MI is seeking a Floor Supervisor to join their team. As a vertically integrated cannabis operation, GAGE is renowned for its award-winning retail experience across its 20 dispensaries and multiple cultivation sites. In your role as Floor Supervisor, you'll be right in the middle of the action, working closely with store management to meet daily objectives that enhance customer loyalty and boost revenue. You will play a vital role in ensuring a welcoming environment for both employees and customers, leveraging your organization and multitasking skills. Your responsibilities will include overseeing cash functions, training new team members, and proactively addressing customer concerns. Whether you're making assertive decisions as the lead in the building or working alongside your team, your positive attitude and reliability will contribute significantly to our success. And let’s not forget about the perks! Full benefits, including health insurance, a 401k plan with matching, and employee discounts are just the beginning. Plus, with GAGE’s commitment to ethical business practices and social responsibility, you’ll be part of a company that truly cares about its impact on the community. Come see why people love working at GAGE Cannabis and why our patients and customers love visiting us! We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Floor Supervisor Role at TerrAscend
What are the responsibilities of a Floor Supervisor at GAGE Cannabis?

As a Floor Supervisor at GAGE Cannabis, you will assist the store manager in meeting daily objectives, oversee cash functions, train new team members, manage escalations, and promote a positive work environment. You're expected to maintain high customer service standards and ensure customer satisfaction as part of your day-to-day responsibilities.

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What qualifications are needed for the Floor Supervisor position at GAGE Cannabis?

To qualify for the Floor Supervisor role at GAGE Cannabis, you should be at least 21 years old, have a high school diploma or GED, and possess one to two years of retail experience, particularly in customer service. Key holder experience is preferred, and familiarity with cannabis products is a plus.

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Is there a background check required for the Floor Supervisor position at GAGE Cannabis?

Yes, the Floor Supervisor role at GAGE Cannabis requires a complete background investigation based on applicable state rules. This typically includes both state and federal background checks to ensure a safe and trustworthy work environment.

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What benefits does GAGE Cannabis offer to Floor Supervisors?

GAGE Cannabis offers a comprehensive benefits package to Floor Supervisors which includes health, vision, and dental insurance, a 401k plan with 4% matching, paid time off, employee discounts, and wellness programs among others. These perks help to ensure employee satisfaction and well-being.

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What skills are important for the Floor Supervisor role at GAGE Cannabis?

Important skills for a Floor Supervisor at GAGE Cannabis include strong leadership abilities, exceptional organizational skills, effective verbal and written communication, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to customer satisfaction are also crucial.

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What is the work environment like for a Floor Supervisor at GAGE Cannabis?

The work environment for a Floor Supervisor at GAGE Cannabis is vibrant and fast-paced, reflecting the dynamic nature of the cannabis industry. You'll be expected to engage actively with both customers and team members while ensuring that the store operations run smoothly.

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How can I apply for the Floor Supervisor position at GAGE Cannabis?

To apply for the Floor Supervisor position at GAGE Cannabis, interested candidates should submit their application, highlighting their relevant experience and enthusiasm for the cannabis industry. Be prepared to discuss your customer service abilities and leadership experiences during the interview process.

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Common Interview Questions for Floor Supervisor
What experience do you have in retail that relates to the Floor Supervisor position at GAGE Cannabis?

In your response, outline your previous retail roles, focusing on your customer service experience and any supervisory duties. Highlight how these experiences have prepared you for a leadership role in a cannabis retail environment.

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How would you handle a dissatisfied customer in the store?

When answering this question, share a specific example if possible. Discuss your approach to listening to customer concerns, empathizing with their situation, and taking steps to resolve their issue while maintaining the company's service standards.

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Describe your leadership style and how you motivate team members.

Explain your leadership style, whether it's collaborative, authoritative, etc. Focus on methods you use to motivate and engage team members, such as recognition programs, providing constructive feedback, and setting clear goals.

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What strategies would you employ to achieve store objectives?

Discuss specific strategies such as setting measurable goals, monitoring performance, and providing training opportunities for team members. Emphasize the importance of communication and collaboration in achieving store objectives.

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How do you prioritize tasks in a busy retail environment?

Illustrate your organizational skills by discussing how you assess the urgency of tasks and delegate responsibilities accordingly. Mention tools or techniques you utilize to stay focused and maintain efficiency.

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Can you give an example of resolving a conflict among team members?

Provide a scenario where you successfully mediated a conflict. Discuss your approach in understanding both sides, facilitating a constructive dialogue, and reaching an amicable solution.

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What is your understanding of GAGE Cannabis and our commitment to the community?

Show that you've done your homework by discussing your knowledge of GAGE Cannabis' mission, its social responsibility efforts, and what you appreciate about the company’s contributions to the community.

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How do you handle stress and pressure in the workplace?

Share specific strategies that help you cope with stress, such as time management practices, the importance of teamwork, or how you prioritize self-care to maintain a calm demeanor in challenging situations.

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What is your experience with cash handling in retail?

Discuss your previous experience with cash handling responsibilities. Highlight your attention to detail and your understanding of security measures involved in safeguarding cash transactions.

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What unique qualities would you bring to the Floor Supervisor position at GAGE Cannabis?

Reflect on your strengths and how they align with GAGE Cannabis' values and culture. Mention unique skills, perspectives, or experiences that would enhance the team and improve customer experiences at the store.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 29, 2024

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