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General Manager

The Apothecarium, founded in 2011, is a full-service medical and recreational cannabis dispensary with 4 locations in California, 6 locations in Pennsylvania, 4 locations in Maryland, and 3 locations in New Jersey. The Apothecarium prides itself on giving customers access to a wide variety of appropriately priced cannabis products in a safe, well-appointed setting. We believe in, invest in, and deliver, skilled and trained cannabis consultations and consumer experiences that enhance and enrich our customers’ lives and wellness. Come see why our patients and customers choose The Apothecarium for their cannabis buying experience!



It’s a Joint Effort

We believe that How We Work Together Matters.  Our priority is to assemble a team that believes not just in what we do but how and why we do it.  Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. 


Sound like weed be a good fit?  Here’s where you come in.  


Our next General Manager (GM) is responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The GM works closely with the Assistant General Managers to drive successful business management and financial performance of the dispensary.


To Be Blunt

You will be challenged to work strategically and tactically to do ensure our dispensary offers the best-in-class patient experience.

One minute you will be analyzing your dispensary’s P&L and financial reporting for an upcoming meeting

The next minute managing a delivery and auditing the store’s inventory levels

And the next minute partnering with the marketing team to ensure you’re running the right promotions based on patient feedback and sell through of products

Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work within and manage a diverse team in the organization.


Where you’ll be planted

This position will be on-site in our Allentown, PA dispensary. Our hours of operation are Mon - Sat: 9AM–8PM, Sun: 11AM–5PMThis role will require availability during nights, weekends, and some holidays.


All benefits-eligible employees are provided the following benefits:
  • Employee Discount (all employees eligible)
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program


Physical Requirements
  • Stand constantly
  • Walk frequently
  • Reach and twist/turn with hands and arms
  • Climb or balance and stoop, kneel, crouch or crawl
  • Frequently lift and/or move up to 20 pounds
  • Occasionally lift and/or move up to 50 pounds
  • Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus


We value diverse skillsets, talents, and experiences.  To be successful in this role we know you’ll need: 
  • Minimum of five (5) years of management experience in retail, restaurant, food, or other service industry with responsibility for financial results
  • Cannabis experience highly preferred
  • Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience
  • Previous management proficiency in high-volume retail with P&L accountability
  • Ability to create and maintain a customer-focused culture


*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.


EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.


Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 

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CEO of TerrAscend
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Jason Ackerman
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What You Should Know About General Manager, TerrAscend

Are you ready to take the lead as a General Manager at The Apothecarium in Allentown, PA? If you're passionate about cannabis and eager to create outstanding experiences for patients and customers, we want you on our team! Since 2011, The Apothecarium has been committed to providing a diverse selection of high-quality cannabis products in a safe and welcoming environment. As the General Manager, you'll play a crucial role in managing retail operations, from staffing and merchandising to ensuring exceptional patient order fulfillment processes. Your days will be filled with exciting challenges as you work strategically to enhance our patients' experiences and elevate our store’s performance. Whether you’re analyzing financial reports, sending out deliveries, managing inventory, or collaborating with our marketing team on promotions based on patient feedback, you’ll need strong situational awareness and emotional intelligence. We believe in the power of teamwork, and that commitment to service is what sets us apart. Plus, our employees enjoy a fantastic benefits package, including health insurance, a 401k with matching, wellness programs, and more! Join us in defining the standard for patient and customer care in the cannabis industry. Ready to make a difference? We can't wait to hear from you!

Frequently Asked Questions (FAQs) for General Manager Role at TerrAscend
What are the job responsibilities of a General Manager at The Apothecarium?

As a General Manager at The Apothecarium, your primary responsibilities include overseeing retail operations, managing merchandising, staffing, and ensuring patient order fulfillment processes. You'll collaborate closely with the Assistant General Managers to drive financial performance and enhance customer experiences, ensuring our dispensary remains a leader in the cannabis industry.

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What qualifications are required for the General Manager position at The Apothecarium?

The Apothecarium's General Manager position requires a minimum of five years of management experience, preferably in a retail or service industry context. Experience in the cannabis industry is highly preferred. Excellent leadership and coaching skills are essential to foster a customer-focused culture and drive operational success.

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What benefits can General Managers expect at The Apothecarium?

General Managers at The Apothecarium enjoy a comprehensive benefits package that includes employee discounts, health, vision, and dental insurance, a 401k with 4% matching, paid time off, and wellness programs. These benefits support our commitment to employee satisfaction and well-being!

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How does The Apothecarium ensure a positive workplace culture?

At The Apothecarium, we believe in a collaborative work environment that emphasizes service, teamwork, and inclusivity. Our values encourage General Managers to lead with empathy and understanding, creating a positive workplace culture that fosters growth and development for both employees and patients.

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What is the work schedule like for a General Manager at The Apothecarium?

The General Manager at The Apothecarium will need to be available on-site in Allentown, PA, and work during store hours, which include nights, weekends, and some holidays. Flexibility in your schedule is important as you manage retail operations to ensure optimal performance at our dispensary.

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What skills are necessary for a successful General Manager at The Apothecarium?

A successful General Manager at The Apothecarium should possess strong leadership and coaching skills, financial acumen, and the ability to create a customer-focused culture. Empathy, situational awareness, and effective teamwork are also key qualities that will help you thrive in this role.

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What does The Apothecarium value in its employees?

The Apothecarium values diverse skill sets, talents, and experiences among its employees. Our most successful team members share a belief in service, collaboration, and maintaining the highest standards of care for our patients and customers, which is essential for enhancing their overall experience with us.

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Common Interview Questions for General Manager
How do you ensure a high level of patient and customer service in a dispensary?

To ensure high levels of patient and customer service, I prioritize effective team training and development, fostering a culture of empathy and attentiveness, and continuously gathering feedback to make informed improvements.

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Can you describe your experience managing retail operations?

In my previous roles, I successfully managed various aspects of retail operations including inventory management, team leadership, and financial reporting, ensuring that operations run smoothly and efficiently while providing exceptional customer service.

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What strategies do you use to motivate your team?

I use a combination of recognition, open communication, and team-building activities to foster motivation. Encouraging input from all team members and celebrating individual and team successes keeps spirits high.

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How do you handle a dissatisfied customer or patient?

I believe in active listening and addressing concerns head-on. I would take the time to understand their issue and work collaboratively to find a satisfactory solution, maintaining professionalism and empathy.

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What is your approach to financial management in a retail setting?

My approach to financial management involves regular analysis of P&L statements, setting and monitoring budgets, and exploring opportunities to improve cost efficiency while maximizing revenue through effective sales strategies.

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Describe a time you improved operational efficiency in your previous roles.

In a past position, I identified bottlenecks in inventory management and implemented a new tracking system that streamlined processes and reduced errors, ultimately improving overall operational efficiency and increasing customer satisfaction.

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How do you stay updated on the latest industry trends, especially in cannabis?

I regularly attend industry conferences, subscribe to relevant publications, and network with peers to stay informed about the latest trends, regulations, and innovations in the cannabis sector, ensuring our organization remains competitive.

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What is your philosophy on leadership?

My leadership philosophy centers on servant leadership. I prioritize the growth and well-being of my team, creating an environment where everyone feels empowered to contribute their best to our shared mission.

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How do you ensure compliance with cannabis regulations in your dispensary?

I ensure compliance with cannabis regulations by staying informed about local laws, implementing robust training programs for employees, and regularly reviewing policies and procedures to maintain adherence.

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Why do you want to work as a General Manager at The Apothecarium?

I want to work at The Apothecarium because I deeply respect the commitment to enhancing customer experiences and wellness through cannabis. I am excited about the opportunity to lead a talented team and contribute to a mission that aligns with my values.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 25, 2024

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