Telephone operator and social media manager

About the position
• *Position:** Telephone Operator and Social Media Manager **Location:** Branson, Mo. **Company:** DentistAlways.com **Type:** Full-Time/Part-Time **About Us:** DentistAlways.com is at the forefront of providing cutting-edge teledentistry services. We connect patients with top dental professionals through advanced virtual consultations, ensuring high-quality dental care from the comfort of their homes. Our mission is to make dental care accessible, convenient, and efficient for everyone. We are looking for a dynamic and enthusiastic individual to join our team as a Telephone Operator and Social Media Manager. This dual-role position is essential for maintaining excellent customer service and boosting our online presence. If you are a skilled communicator with a passion for social media, we want to hear from you! **Key Responsibilities:** *Telephone Operator:* – Answer and direct phone calls in a polite and friendly manner. – Handle customer inquiries, provide information about our services, and schedule appointments. – Manage and resolve customer complaints and escalate issues to the appropriate departments when necessary. – Maintain accurate records of customer interactions and transactions. *Social Media Manager:* – Develop, implement, and manage our social media strategy. – Create engaging and relevant content across all social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.). – Monitor, analyze, and report on social media performance using analytics tools. – Engage with our online community, respond to comments and messages, and foster positive relationships with followers. – Stay up-to-date with the latest social media best practices and trends.

Responsibilities
• Answer and direct phone calls in a polite and friendly manner.
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• Handle customer inquiries, provide information about our services, and schedule appointments.
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• Manage and resolve customer complaints and escalate issues to the appropriate departments when necessary.
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• Maintain accurate records of customer interactions and transactions.
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• Develop, implement, and manage our social media strategy.
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• Create engaging and relevant content across all social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
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• Monitor, analyze, and report on social media performance using analytics tools.
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• Engage with our online community, respond to comments and messages, and foster positive relationships with followers.
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• Stay up-to-date with the latest social media best practices and trends.

Requirements
• Proven experience as a telephone operator, receptionist, or customer service representative.
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• Experience in social media management and content creation.
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• Excellent verbal and written communication skills.
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• Strong organizational and multitasking abilities.
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• Proficiency in using social media platforms and analytics tools.
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• Ability to work independently and as part of a team.
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• Familiarity with the teledentistry or healthcare industry is a plus.

Nice-to-haves

Benefits
• Flexible schedule
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• Paid time off