Technical Support Specialist - job 2 of 50

Job Summary

A company is looking for a Business Case Technical Support role.

Key Responsibilities:

• Act as the first point of contact for customer technical support queries, ensuring timely responses
• Troubleshoot and resolve technical issues, escalating unresolved matters as necessary
• Provide customer service through various communication channels and maintain detailed records of interactions

Required Qualifications, Training, and Education:

• High School Diploma or GED required; Bachelor's Degree in a relevant field preferred
• 2-5 years of experience in a technical support or customer service role
• Proficiency in troubleshooting software and hardware issues
• Experience with CRM/ticketing systems and remote support tools
• Relevant certifications (e.g., CompTIA A+, ITIL) are beneficial