Technical Support Analyst I

Job Summary

A company is looking for a Technical Support Analyst I with EDI experience.

Key Responsibilities

• Analyze and resolve client inquiries and issues related to the VXexchange product
• Conduct EDI certification testing and assist in leading VXexchange projects
• Collaborate with team members to ensure effective ticket handling and issue resolution

Required Qualifications

• BA or BS in Information Technology, Computer Science, or related discipline; or equivalent specialized work experience
• Experience with EDI transactions (814, 810, 867, 820, 824, 997 and others)
• Experience in the regulated and/or deregulated energy industry is a plus
• Experience with MS SQL, VB.net, and .Net development is a plus
• Customer relationship experience is preferred