Staff Technical Support Engineer

Job Summary

A company is looking for a Staff Technical Support Engineer.

Key Responsibilities

• Own and resolve complex technical escalations involving the platform and cloud-native infrastructure
• Serve as the escalation point for frontline support engineers and collaborate with internal teams
• Conduct investigations into product issues and contribute actionable bug reports to accelerate resolution

Required Qualifications

• 7+ years in technical support roles, preferably within the modern data stack ecosystem
• Proven success in managing cross-functional escalations involving engineering and product teams
• Strong technical depth in Kubernetes, cloud platforms, and SQL
• Ability to navigate complex codebases and provide insights to engineering
• Experience mentoring or training peers and developing onboarding curricula